Josh F.
1 star to 5 stars
Edit: I was at a one star now I’m at a 5 star. I don’t recommend this user interface for people who are just beginning servers. But the support was nothing but helpful and kind. And issued me my refund Winter-node I would love to use your service in the future but it was super hard to change server setting and to figure out how to get the server up and running. Those are the only issues I had that made me so upset.
Response from WinterNodeJul 2, 2026
Sorry the server gave you trouble right out of the gate. That's not the start we want anyone to have. We got it sorted with you in Discord earlier today: the service is cancelled and your payment was refunded in full. We put real effort into our service and our documentation, so when someone reaches out for a refund, our standard process is to offer to help first and ask what went wrong, so we know what to improve. We're not perfect, but we're always improving. Sorry we didn't get this one right. We're taking it away as a team and using it to get better.