Karlo
Deleted Files
I guess they recently bought hosting where I had my Minecraft Server hosted on (VN), and from what I understood none of my files were transferred because my server was 'offline' at the time when they were doing transfers even tho it was fully paid. When I asked what happened to my files they said they are unable to recover them and that's pretty much it. To be fair they did refund me the money that I've put in the old hosting for that month, but the effort that was put into scripts by a friend and me is now completely gone. Therefore my rating will stay at 2/5 for refunding me and quick support over tickets at least.
Response from WinterNodeMar 3, 2022
Hi Karlo, Thanks for leaving your review. We always appreciate the feedback we get from customers, as it helps us do better and be better in the future. However, there are some special circumstances in your case that I thought it best to share. Unfortunately, your service was reactivated during the very final stage of our moves, and after we had completed our final checks for active services. Because of an error in the system, we were not notified at that time that a service had been reactivated. Next was the simple existence of major technical errors with VersatileNode's existing legacy backups solution. These errors, which were entirely outside of our control, prevented us from renewing your files from backups. We regret that this happened (and even further regret that you lost time and resources), but I do appreciate your honesty and feedback about our willingness to give refunds when it is well-deserved, as well as your kind words about our support team. As a way to end off my response here, I did want to say that - no matter what provider you go with - we ALWAYS recommend taking external backups. Be it to your own PC or to a third party cloud, VPS, whatever it may be, it is worth your time to do so. Technical problems can happen anywhere and at any time that could lead to a loss of data. With WinterNode's systems, we try to prevent this by using enterprise-grade NVMe drives and a reliably, consistently checked backup system, but no system is perfect. Thank you. Please let us know if you have any questions. -WT