Winston PrivacyWinston is a hardware device for people who want better privacy online but don't want to deal with complicated hardware and networking. Simply plug Winston in between your modem and router for comprehensive privacy and security on every IoT device in your home. The result is a faster, cleaner, more secure browsing experience. This is real privacy for the real world.
Winston Privacy (winstonprivacy.com) has 185 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Dave T.
Takes a little bit of patience to get it going, but it's a really interesting and cool product. What is described as a monthly service fee is actually billed all at once, which is something to be aware of. Regardless, I plan on keeping mine and am excited to see how they continue innovating the device and the service.
John G.
I bought a unit early and and several problems related to poor performance and buffering. After working with support over many months, support decided my unit was defective and decided to replace it under warranty and free of charge. I call that great service.
Bob K.
Slowed network down. Spent most of the time disabled during our trial period.
Response from Winston PrivacyOct 6, 2020
Hi Bob, Sorry that you are experiencing an issue with Winston. This is atypical and we would like to look into this for you as soon as possible. We noticed you opened a ticket this morning. Our lead tech responded with a link to schedule a call so we can further investigate this. Winston should not be slowing your network down and we are positive there is a setting we need to adjust on your Winston to get you up and running.
Gezim B.
i dont know yet i am new . with winston idea is great , let se thank you
Matt D.
The dashboard feature is great.
Dale D O.
Bon appareil, Travail vraiment de façon transparente
Omar B.
First off, it does what it says it does: keeps your internet private, reduces ads to almost zero, and gives you peace of mind. I had some impact to internet speed at first, but they must have worked that out, now my internet is blazing fast. Customer support is fast, friendly and most importantly competent. A lot (most?) of the technical jargon goes over my primitive head, but that's why their great customer support is so important. And something like whitelisting a website -- allowing it to flow smoothly and quickly -- is easy peasy. Best purchase I've made in ages. Can't recommend enough.
G H.
Following their setup, I configured Winston with my router and my internet went down. Only method I could find to contact them was email, they told me to disable IPv6. I followed up multiple times asking if the VPN I use for work had to be disabled permanently for this to work but received nothing except emails stating my case would be closed if I don’t reply. I finally purchased a router so I could hook my work computer directly to modem and everything else to router going through Winston. Add another $100+ to get this working and now I can get to the internet, when it works. Unfortunately my internet keeps going down completely until I remove Winston and then my internet is fine. Took me over 30 days by the time I tried working with their support, did my own troubleshooting and bought and configured the additional hardware, only to find it is a useless POS and now I can’t even return it. Sadly, the person who recommended this failed to tell me he returned his after recommending it to me.
Response from Winston PrivacySep 24, 2020
As always, we appreciate our users feedback as it helps us improve so thank you for sharing. This is definitely not the experience we want any of our users to have. It's also not a typical scenario. We have many users who successfully use a VPN with Winston. Even more concerning is that it sounds like you were not getting the responses from our support team. We have heard from some users who use free email clients, like Hotmail and Yahoo, that our emails were being found in their spam folders. Unfortunately, with just your initials provided on this review, we are unable to look into this for you. We have submitted a request for more information. You can also email us at [email protected] to provide your name or order number so we can investigate this further. We welcome the opportunity to address the issues you experienced and to make it right, particularly if your return period has lapsed. We hope to hear from you soon so that we can do what we need to do to turn the negative experience you've had into a positive one.
