Winston is a hardware device for people who want better privacy online but don't want to deal with complicated hardware and networking. Simply plug Winston in between your modem and router for comprehensive privacy and security on every IoT device in your home. The result is a faster, cleaner, more secure browsing experience. This is real privacy for the real world.
Winston Privacy (winstonprivacy.com) has 185 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
winstonprivacy.com
Website
winstonprivacy.com
Category
Internet & Software
Location
Chicago, Illinois
Listed on Five Star Index
2026
About these reviews
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The company replied to 8% of reviews.
Latest
Most recent review: June 2021.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Winston Privacy changed the way I view internet privacy. My mom referred them to me to check out, so I did. I was skeptical at first, but once I decided to take the leap of faith and try them out for myself, I became a firm believer.
First of all, setup was extremely fast and easy. You don't any technical background to get yourself up and going with Winston. The instructions are very easy to understand.
Second, the amount of features that are provided is mind-blowing. There are too many for me to even begin listing or talk about. The customization and control of your security & privacy is one of my favorite features. They put the control in your hands, not anyone else's.
Third, the customer support is something to be rivaled. Speedy, friendly and efficient. I have had nothing but the best experience with Winston Privacy's support team.
I will definitely remain a loyal customer and refer them to family and friends.
I could go on and on about how amazing they are and have been, but people need to experience it for themselves.
I hope this review encourages people to take the same leap I took. You won't be disappointed.
RO
Robb
Skeptical to start with...
Skeptical to start with...but after getting multiple emails from my ISP about usage overages I decided to give it a go. Setup was a snap, followed the default installation and as I've become more comfortable and familiar with the device and capabilities I've been adding features. I use a corporate VPN for 9+hours a day and with few exceptions (adding one-off domains) Winston has worked extremely well.
MA
Matt
Winston Experience has been great!
I've been looking for an internet privacy solution for a while now and stumbled upon Winston and decided to give their system a try. The price for the unit itself and their monthly service is very reasonable when compared to other incomplete solutions that are currently in the market. The unit was very easy to install and I was surfing on their privacy mesh network in minutes.
A few weeks into using Winston I came across an issue with Wix.com loading properly and when building websites within the Wix editor, the site kept timing out. I reached out to Winston's customer service and they were extremely helpful. They took the time to understand the issue I was having and helped troubleshoot everything until the website was working seamlessly again. So not only is this product amazing, they have incredible customer service who is quick to respond to any issue(s) you come across.
TA
tim A.
Winston customer service is top notch
Winston customer service is top notch! Dan quickly resolved a issue I had with my first device! He quickly had a replacement sent out and resolved having things switch over to the new device! Highly recommend!!!
CH
Chad
Winston experience
I saw a few ads for Winston Privacy and decided to give it a try. I purchased the hardware (came with a few months trial) and a year subscription. I connected everything but ran into a technical issue. Everything worked but was not connected to the mesh network (IP not hidden). Contacted tech support. They emailed me back pretty quick and I was able to get it figured out. I found out that Winston changed their deal and was giving the hardware for free. Without me asking for it, they refunded me the cost of the hardware. You don't see customer service like that very often.
When I began using Winston, I had to whitelist a few things but it really is working great. I can see the other Winston systems that I am connected to. It really is hiding my IP address and IP geolocations shows that I am somewhere else. I like seeing the live view and how much it really is blocking. Until I got Winston I had no clue that Amazon was collecting information every other second and Google every 10 seconds. I can tell that it is blocking several ads. Web pages do load quicker due to not showing the extra ads. I am happy with Winston and recommend it.
SH
SH
I have been using Winston for the past…
I have been using Winston for the past 6 months. Winston is great and easy to use. Winston offers great privacy and protection. I encourage everyone to check out Winston Privacy!
JO
JohnnyM
Worked at first, but then...
Worked at first, then started to freeze internet access. Took awhile to identify not my modem, not my router, or my newish MESH network
Unhooked it for 2-3 weeks, no problem. Reinstall, and within 2-3 days, internet access freezes until WINSTON is rebooted. Can't have this happen in middle of Zoom meetings, etc. Tried support, sent them my diagnostics file twice, did not hear back. Finally went to cancel my subscription so I won't get charged again, and crashing internet is one of the choices for canceling. !? Guess that's $200 down the toilet. Nice concept, didn't work for me. Count me educated..
See below for response from WinstonPrivacy, but it's not fully accurate. I sent diagnostics files twice, and asked for an update based on that information, and when I did not receive a response, I gave up. Too much hassle, not worth it.
Second update, I did contact WinstonPrivacy at the email below, but as of now (4 days later), no response. They've closed all my tickets. FYI
Last update, my email above was found in spam. I was contacted, offered a free year of service, or my $99 subscription fee refunded. I took the refund. Case closed. FYI.
Response from Winston PrivacyNov 18, 2020
Hi John,
We are responding to the updates you provided. Unless you possibly used different email addresses when you sent an additional second diagnostic file before the review was posted, we have gone through all our support tickets and only located one file. On the matter of your tickets being marked as closed, our support team responded to your latest ticket on November 11 and again on November 14 providing you with a link to schedule a call so they could assist you. That ticket remains open at this time but was marked as resolve since there was no response to our latest messages.
Again, we apologize for the issues you have encountered and we really do want to make this right for you. The email you sent to our VIP email address was filtered as spam and marked as possible phishing. It looks like that email did contain an attached diagnostic file. We were able to retrieve that email after we received this update today and knew to search for it. We will reach out to in response to that email and do what we can to make this right for you.
We take all feedback we receive very seriously as it helps us to improve. This is definitely not the experience we want any of our users to have and it is also not typical. We have reviewed your support tickets on file and only received one diagnostic file from you that was submitted three months ago when you reported issues with Amazon Echo. Our support team responded to that ticket and to an additional ticket you submitted two months ago (which you reported to them was resolved) and again three days ago. To assist you directly with your latest ticket, our customer support team scheduled a call with you for today (Saturday, November 14) to accommodate your schedule, which you subsequently cancelled.
Please email us at [email protected] and allow us the opportunity to assist with the issues you are experiencing and to make it right. We hope to hear from you soon so that we can do what we need to do to turn the negative experience you've had into a positive one.
JS
Josean S.
Its works! Really impressed with this little box
It made a huge difference, no more annoying ads, my internet browsing is way faster, the parental settings works and my internet connection speed is not slowed down (like with other boxes), so far im really impressed with this little box.
Plus the installation is a breeze just plug and play!