WINIXReviews of winixamerica.com

WI FI enabled air purifier bricked my phone. I downloaded the app and it made my phone hang randomly. Then, the third time, it just completely crashed. Nothing could turn it back on. DO NOT BUY THIS PRODUCT.

Terrible customer service/tech support. Paid nearly $1000 for a Winix air purifier that stopped working a few months out of warranty. Winix response: “the warranty has expired”. Then they ghosted me when I messaged them (twice) for help on how to have it repaired.

Winix makes a decent product, but the current cost of replacement air filters is a scam. Pricing a single filter replacement at $112 and then "discounting" it to 80 some bucks? These filters are essentially made of folded paper and have a carbon pre-screen. I can almost guarantee they're manufactured for under 12 bucks each. Corporate greed is what dictates the insane price. I seriously hope they end up in a class action lawsuit for price gouging. The sales model is the same as printers and ink. The unit doesn't have to sell for much profit, because they make all the money on the replacement of disposables.

I bought an Air Purifier 5500-2 that quit working during the 2-year warranty. I called their customer support # 877-699-4549 but after pressing 0 for customer service the phone transferred and rang for 5 minutes with no pickup (during their posted available time). There is no warranty if there is no customer service, BEWARE

Rating of 1-very poor customer service. Purchased an air purifyier-doa. Had to return it to the company for assessment or repair-that was 4 months ago. Not a word from them since..no replies to emails. Looking at a BBB complaint.

I received a Winix 5300 from family and... oh how I enjoy it. However after a short period of time... at startup the Winix will begin to make a loud obnoxious noise. I thought "it'll go away" but no, after several failed attempts to contact Winix for some help on this matter, since it hasn't even been a year that I have owned it. I figured ok, Winix can help with warranty - but NO! they require a proof of purchase and after trying to get this so called receipt with no luck, i'm also out of my Winix because they will not warranty or reach out without proof of purchase. Long rant and paragraph just to say - Poor Customer Service!