WingspanReviews of wingspan.app

Response from WingspanApr 17, 2025

Dear Lynette, We sincerely apologize for the frustrating setup experience you encountered and regret the difficulty this caused. Account security is a top priority, which requires verification steps like those you initially faced. We understand the frustration when these security measures don't proceed smoothly. Our dedicated support team, involving at least 7 members across different tiers, engaged promptly across multiple threads. We exchanged dozens of messages, providing numerous rapid responses—often within minutes during active troubleshooting. Throughout this extensive investigation, our system logs consistently confirmed successful delivery of verification codes and emails from our systems. This indicated the delivery issues likely stemmed from external factors preventing receipt after the messages left Wingspan. We offer phone support alongside email/chat and apologize the process wasn't smoother. We appreciate your patience and are using your valuable feedback to improve.

Response from WingspanJan 23, 2025

Hi Tonya, I want to acknowledge your concerns about the tax withholdings and clarify the situation. Our support team has been actively working on your case - with responses from our team within 4 minutes of your initial request, We have providing detailed information about our withholding system, and offered multiple follow-up explanations within hours of your messages. While I see that some tickets were marked as "resolved," this was done to consolidate your multiple inquiries into a single thread to provide you with more consistent support, not to dismiss your concerns. Our team has maintained active communication throughout, providing specific details about the July 2024 transfer of the tax withholding funds to your personal bank account. Since these funds were withdrawn to your personal account, we were unable to forward them to the IRS on your behalf. I understand this might not have been your intention, and I appreciate how concerning this situation is when preparing your taxes. If you'd like to review the specific transaction records or need any additional clarification, please let us know and we'll be happy to provide that information.

Response from WingspanDec 23, 2024

Thank you for sharing your experience. I want to clarify some important points about your recent payment for invoice 019. It's important to understand that Wingspan does not determine or control payment timing - we simply facilitate payments between companies and their workers according to the schedules set by the companies themselves and standard banking processes. Your payment was scheduled based on when you signed your requirements on December 18th, with the standard deposit date set for December 24th by your employer's payment schedule. When you contacted us on December 23rd about expediting your payment, our support team member Thomas immediately responded and walked you through your available options. While we can't modify the standard payment schedules set by employers, we were able to help you access your funds more quickly through the instant payment option. Your payment of was successfully processed the same day and our records show it should appeared as pending in your account. All payment processing follows standard banking industry timelines and regulations - this isn't unique to Wingspan, but rather is how all bank transfers and payments work within the US banking system. We simply serve as the platform connecting employers, workers, and these banking systems. Your feedback helps us improve how we communicate about payment schedules and options. Our support team remains available Monday through Friday during US business hours to help explain payment timing and walk through any available options for faster access to your funds when needed.

Response from WingspanNov 11, 2024

Your payment was delayed by one business day because we received an IRS notification requiring tax ID re-verification - this is a legal requirement that your payer must follow before processing payments. While this verification was necessary, we recognize we should have communicated this requirement more clearly. Your account is now fully verified and your payment was processed on November 8th. Future payments should process normally on their scheduled dates. We understand how frustrating any delay can be, and appreciate you taking the time to share your concerns about the payment and communication issues you experienced. As a courtesy, we've refunded your instant pay fee. If you have any other questions or concerns, our support team is here to help ensure a smooth experience going forward.

Response from WingspanSep 6, 2024

Dear Emily, Thank you for your feedback. We understand your frustration with the recent payment delays. We've confirmed that all payments in question have now been processed: - Invoices IL05R-172, IL05R-170, and IL05R-169 were processed on August 29th and paid out on September 3rd. These delays were related to a recent system update. Our team has implemented measures to prevent similar issues going forward. We appreciate your business and hope to continue supporting your work. If you have any questions, please contact our support team.