Wingspan is the first payroll platform purpose-built for contingent work. Onboard and pay workers, bill clients, and stay compliant, all from one platform. Learn why finance and operations leaders are raving, visit https://www.wingspan.app/.
Wingspan (wingspan.app) has 293 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
wingspan.app
Website
wingspan.app
Category
Administration & Services
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 59% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I am extremely frustrated with this company. It started off okay, but now it really feels like I am being robbed. It’s just unbelievable. They keep taking money out of my account whenever I make a payment—for example, I paid $163 last week, and it posted on the 24th. The same day, they took out another $163, instead of reversing the charge. It varies day to day, so I can’t dispute the second charge. It’s like a duplicate charge. Whenever I make a payment, they duplicate it, and instead of the charge being cleared, it stays pending. It continues to show pending until I call and complain. This is the second time this has happened, and there’s been no resolution. Give me my money back! The next time I get paid, the same thing happens—no resolution, same frustration. This is definitely the worst company I’ve ever dealt with. I’ve never encountered such issues when getting paid for the work I do.
Response from WingspanOct 29, 2025
We're very sorry for the frustrating experience with a merchant hold placed on your debit card. These holds typically fall off in a few business days but aren't controlled by our team. If that hold is still on your account, please reach back out.
CH
CH
WORST PAYROLL COMPANY - EVER!!!!!
2ND WEEK IN A ROW!!! WINGSPAN HAS NOT DEPOSITED MY PAYROLL CHECK. I TRIED TO CALL THE WINGSPAN SUPPORT HOWEVER THE COMPANY HAS BLOCKED MY NUMBER AND WILL NOT ACCEPT A CALL FROM ME. THE HEAD OF THE SUPPORT DEPARTMENT - THOMAS- ASSURED ME LAST WEEK THEY WERE LOOKING INTO THE PROBLEM AND WOULD GET IT RESOLVED. WELL, THAT CERTAINALY DIDNT HAPPEN AND NOW I HAVE NOT BEEN PAID AGAIN.
If I could rate Wingspan less than a one star I would. My paycheck was never deposited into my account, the same account and information that was on file for the last year. When I tried to find out what happened they acknowledge that it was Wingspans mistake, however I have to what for them to figure out where it my money went. When I tried to talk to a person, payroll, mgmt., I was told the only thing the support people can do is write a ticket and I would have to wait to get a response in 24 business hours. 24 business hours sounds quick, but that is really 3 business days. I have bills that are coming out of my checking account, and they could absolutely careless. If it were my company and I was considering using Wingspan Collective, I would be VERY, VERY concerned that Wingspan WILL upset your employees and you will lose them. YOU DON'T MESS WITH PEOPLES MONEY, PERIOD. Mistakes happen; I get it. However, you don't fix it on your timeline, you rectify the mistake immediately. Employees if your employer is thinking about using Wingspan Collective, PROTEST LOUDLY.
UPDATE: Thank you Thomas!
Thomas who is head of support reached out to me after I posted this review and took over my case and I was immediately paid, I really am grateful that Thomas stepped in a immediately resolved this issue. However I still feel how they communicate with their customers needs a major overhaul. You shouldn't have to post a negative review for something to get done or someone to step in a management capacity.
Response from WingspanOct 23, 2025
We're sorry to hear about your experience and have reached out directly to get more information so we can resolve this immediately. We are committed to ensuring our freelancers' payments are delivered accurately and on time.
AK
Alexandra K.
Want taxes out of my May but can’t know…
Want taxes out of my May but can’t know where to go
Response from WingspanDec 4, 2025
We've reached out directly to help you with this issue, please let us know if this hasn't been resolved. We want to make sure you're all set! Tax Withholdings is an opt-in feature that is entirely optional, designed to help contractors set aside funds for their taxes.
TR
TRoy
10 reason to not use wingspan.
Pls pls if your reading this do not use this bank they are the worst and really should go out of business. Nothing ever instant they take money every time I get paid for no reason at all they can't explain anything. And they hold your money allday long preventing you from do stuff even important stuff. If your the owner of this app then you should be banned from making apps this is horrible by far the worst app on the planet.
Response from WingspanJun 10, 2025
We are very sorry to hear about your frustrating experience. We take your feedback seriously and want to do everything we can to help.
We previously reached out to you on Trustpilot to get a few more details about the issues you described, but we haven’t heard back. We are committed to ensuring all our users have a seamless experience, and we are concerned about the problems you've encountered.
To clarify our policies, we do not hold funds unless we are explicitly required to do so by law. We are dedicated to delivering payments on time and providing clear communication to our users.
It's important to us that we resolve this for you. Could you please follow up with us directly via private message on Trustpilot or by contacting our support team? If you could provide your account information or any specific payment details, it would allow us to investigate this matter thoroughly.
We look forward to hearing from you and turning your experience around.
MS
MSANDERS
I did a C&P for my Direct Deposit info…
I did a C&P for my Direct Deposit info for payment being a contractor the company uses wingspan, I checked my invoice and saw the last 4 of account number was wrong? Now I have worked with banks on how this process goes so I made contact with my bank and was advised "if it is not a valid account we reject right that minute" So reaching out to notify and update my account info the invoice was still showing the non valid account I was told it COULD take up to 2-4 days now I let it ride waiting until the company sent me an email advising that the payments were returned due to rejection from my bank that said why would wingspand reps go above and beyond to tell me something different????? when I attached the email then here comes the drag "we are waiting for the funds to be fully released"???? wait the email says we received our funds back its 2025 and you mean to tell me that you do have your systems to auto retry the payment? ok so this says all I need to know about this company and the LACK OF EFFORT to pay contractors I see many bad reviews and yall wonder why just run my monies or this can get real TECHNICAL
Response from WingspanApr 30, 2025
Thank you for sharing your feedback. We understand your frustration regarding the delay in receiving your payment after an issue with the bank account details provided. Waiting for funds is stressful, and we want to clarify the situation from our perspective.
Our support team engaged with you extensively. Your request was handled within one primary support ticket, supplemented by 4 logged call requests to ensure all communication was tracked. When you asked to speak with an agent, the first human response occurred within approximately 26 minutes. Across multiple team members and several days, our team sent over 15 detailed messages attempting to explain the process and provide updates. We aim to provide thorough and responsive assistance.
Key Clarifications:
1. Account Information: Wingspan prioritizes security; users directly input and manage their own bank account details in their secure profile. We do not enter or modify this information. The initial payment attempt used the account details as you entered them in your profile, which unfortunately contained a typo. We are glad you were able to update it with the correct information for future payments.
2. Bank Rejection and Fund Return Timeline: When a bank rejects a payout due to incorrect information, such as the typo you entered, the rejection itself might be quick. However, the process for the funds to be returned back through the Automated Clearing House (ACH) network to our system is subject to standard banking timelines, typically requiring 2-5 business days (excluding weekends). This return period is outside Wingspan's direct control.
3. "Returned" Email Clarification: This email signifies the start of the bank's return process, not its completion. Your feedback is valuable, and we are reviewing this wording to improve clarity.
4. Payment Retry: Our system is designed to automatically re-issue the payment to your updated, correct bank account. However, this can only happen after the funds have fully completed the return journey through the banking system and are credited back to us, following the standard ACH return timeline.
Please be assured that Wingspan is not holding your funds or delaying payment unnecessarily. The current wait time is due to the standard banking protocols for returning funds after a rejection caused by the account information typo you provided. As demonstrated by our multiple interactions and detailed responses, we provided thorough explanations throughout our support engagement.
We are actively monitoring the return process and are committed to ensuring your payment is processed to your correct account as soon as the funds are officially received back by our system.
We appreciate your patience as this banking process completes.
Sincerely,
The Wingspan Team
LS
Lorrie S.
This company does not have their crap…
This company does not have their crap together! They appear to unless you run into a problem, then getting it fixed is pulling teeth because everyone you contact tells you a different story. I have no choice but to use them as I am self employed with a company who uses them for our payroll. I was with this company before Wingspan came along and can definitely say we never experienced anything like we do with Wingspan.
A couple of months ago, I received an email from Wingspan stating they had overpaid me and would be withholding these funds out of my next check. I immediately disputed this and asked for proof. Two weeks goes by with lots of back and forth emails, missed calls, not connecting and still no proof of this over payment so they proceeded to withhold those funds from my next check. It was around $200 so not a drop in the penny bucket but enough to hurt your pocketbook. Finally after about a month of all the back and forth and time spent on their mistake, I was given the proof that they did indeed overpay me. However, it was still THEIR mistake not mine. Nothing was ever signed stating they could withhold funds out of my checks ex pet for the 2% instant payout fee. FYI, daily pay doesn’t charge the employee a penny for instant pay!!
Fast forward to payday again now and my deposit did not hit my debit card as instant pay that I signed up for. I got an email from Wingspan that my payment was rejected and they would retry this deposit in an hour. I quickly contacted my bank and turn my freeze off on my card. I was under the impression the freeze would only prevent withdrawals not deposits, however, I was wrong. So I await the retrying of my deposit now that it’s unfroze. Three hours later still no instant deposit came. I contacted wingspan and was told to put another backup card on my acct for instant payout so I did. Contacted my bank who said no other transactions had attempted to come through at all. Contacted wingspan who says they tried it four times with rejection times four, flat out lie without proof. No tracking number nothing. Because of this, they then sent my deposit via standard payout not instant payout, but yet they still withheld that 2% instant payout fee?!?! Why???
Response from WingspanApr 25, 2025
Hi Lorrie,
Thank you for sharing your feedback. We sincerely regret the frustrating experience you had with your recent instant payout and understand your feelings. We reviewed your support interaction from April 24th to understand what happened with that specific payment.
We saw the issue began when your bank first rejected the instant payout. You contacted us shortly after, and our support team provided an initial human response within 21 minutes to assist. When a bank rejects an instant payout – a decision made solely by the bank and entirely outside of Wingspan's control – our system automatically makes several more attempts (four attempts in total in this case) to rule out temporary network issues. Our records confirm that your bank continued to reject these subsequent attempts.
Because the instant payout could not be completed due to these external bank rejections, our system automatically sent the payment via standard ACH deposit, ensuring you received your funds the next business day. Throughout this process that evening, three different Wingspan team members worked diligently to investigate, provide explanations, and assist you.
Regarding the instant payout fee from this incident, we understand why you asked. While the fee typically applies when the service is initiated, in cases like this where multiple attempts fail due to bank rejection, we always refund this fee as standard practice. We will certainly ensure this refund is processed for you.
We also acknowledge your comments about the previous overpayment recovery mentioned in your review. The agreement governing your payments does include provisions for correcting payment errors, which covers the recovery of funds disbursed mistakenly.
We know payment issues are stressful, and we sincerely apologize for the frustration. We value your business and regret this experience didn't meet your expectations or ours.
SF
Sica F.
VERY DISAPPOINTED
Very LATE with payments overall and NOT FOING INSTANT PAYMENT AS AN INSTANT PAYMENT!! And you’re STILL CHARGED THE INSTANT PAYOUT FEE!! NO COMMUNICATION’
Response from WingspanApr 25, 2025
We're sorry to hear about your frustration with payment timing and instant payouts. We understand prompt payments and clear communication are vital.
We attempted to reach out for specific details (like invoice numbers) needed to investigate your concerns, but unfortunately, we didn't receive a response.
Please know, we always refund the instant payout fee if the instant transfer doesn't complete successfully.
To help resolve this, we encourage you to contact our support team or reply to our previous outreach with the necessary payment details so we can properly investigate.
TW
Tee W.
I hate wingspan
I hate wingspan. I work for Omni on Turbo Tax project. I haven't been paid in 2 weeks because my payment keeps getting rejected. I've tried all my debit cards and the wingspan wallet and I keep getting payment rejected emails. How do payments get rejected from going into your own system? This seems like a gimmick site. My power is off because of this. I wish I could sue. And of course customer service don't give a damn and keep giving me generic answers. I need my fukin money NOW!!!!
Response from WingspanApr 28, 2025
Dear Thomas,
We are truly sorry to hear about the extremely frustrating experience you had receiving your payment between April 11th and April 17th.
Reviewing our detailed support logs from that week, we see a complex situation that involved significant interaction. You contacted our support channels via phone or chat 10 times during this period. Our support team actively engaged with you across these conversations, providing over 15 direct responses and updates to troubleshoot the issue. We aimed to be responsive, with many replies sent within minutes. Multiple team members collaborated behind the scenes to find a resolution.
The core difficulty stemmed from repeated failures of the instant payout attempts directed to the debit cards you had on file. It's important to clarify that when we initiate an instant payout, the rejection message comes from the receiving bank linked to the debit card. These rejections can occur for various reasons determined by the bank (such as their own limits on the frequency or dollar amount of instant transfers received within a certain period) – these are factors outside of Wingspan's direct control, and banks typically do not provide us with specific rejection details.
Our system is designed to automatically retry failed instant payouts multiple times to account for temporary network issues. When these continued to fail across the different cards provided, the process required shifting to a standard payout method. Our team guided you through updating your payout preferences and explained the steps needed to ensure the payment could be processed successfully.
We acknowledge this troubleshooting process took several days and involved multiple steps, which understandably added to your frustration. We can confirm that after you updated your payout method settings on April 17th, the payment was successfully processed and deposited into your Wingspan Wallet account that same day.
We sincerely apologize that this process was not as smooth or swift as desired and deeply regret the distress it caused.
Sincerely,
The Wingspan Team
