WineRacks.comReviews of wineracks.com

Quality rack for a good price. Shipping was quick and item arrived in perfect condition.

The service was excellent. I received prompt and helpful responses from an actual person. The ordering process was relatively simple, though I was FLOORED by the shipping cost (nearly 35% of the product cost). With that, I had high expectations. It still took the product several weeks to arrive. It came while I wasn't home. Someone was supposed to inspect and sign for it, but UPS just left it, unceremoniously, on my porch. I'd highly recommend that WineRacks evaluate a different shipping strategy. The product itself is nice, but is in no way "perfect" - areas that required additional sanding, areas that had chips or splinters - and not anything that could be written off as a result of mishandling during shipping. For the price tag, I was expecting better quality. That said, they are the only operation I could find ANYWHERE that had the sizes I needed, so that's appreciated. If I ordered again, and could find the sizes I needed, I would consider trying another supplier.

There wasn’t a notification when the racks were shipped that was sent to me. That is helpful to know when they are going to arrive on our doorstep. Everything else is good.

Delivered promptly. Be careful unpacking as the staples can scratch the surface.

Over all I am happy with the service and recommend WineRacks.com. Racks are solid and look very nice in our store. Shipping was a bit slower than they predicted and updates on shipping could have been better. Assembly is pretty straight forward but the instructions need editing. Instructions said I needed a finish nailer or a hammer & brad nails, and they sent wood glue (also listed on the instructions) but there was no indication where to use these. I called in for clarification and once I got to someone in "Production" they told me I didn't need those things unless I wanted to use them.

Overall its a very nice commercial grade wine display, point of purchase. Product arrived well wrapped, assemble instructions were a bit lacking. This racks does require some woodworking skills. The cuts on the braces were very tight and had to be opened with a wood chisel, file and saw. It appears that the vertical braces are mot planed out evenly. There were not enough screws for the entire project. Found some bronze cabinet screws that worked better and dont show like the chrome ones they sent. I ordered the base, you really need a brad nailer or finish nailer for this to attach the floor. The racks do not have individual bottle holders so your stacking the bottles on top of each other. I would not have gotten it if they pictures on the web page were more detailed.

The stain and quality was not very good. No refund allowed so we just put it in the trash and lost 1200 bucks. Would never buy here again

Charged but product not delivered.