Lindsey S.
Verification takes a week or more
Customer ID: 2445969 I had a positive outlook when I signed up for this casino; however my patience has run out. I haven't been able to redeem because they still haven't completed verification. I've been waiting a week for them to verify my documents. Just as someone else stated, there's a place to upload the front of your license but not the back. After a couple of days and a couple of unanswered emails they finally reached out to me requesting a copy of the back of my license. That was 3 days ago and I can't get a reply from support. It's ridiculous that they take a week to verify your license and utility bill when all of these other casinos complete verification within minutes. It's unacceptable to take this long when there's so many other great casino sites to play at who have instant redemption. I personally wouldn't recommend this site due to this situation. No one wants to wait a week or more for their redemption.
Response from WineraMay 3, 2026
Hello, Thank you for sharing your feedback, and we sincerely apologize for the frustration and delays you experienced during the verification process. We understand how important a smooth and timely verification is especially when you're trying to redeem and we regret that this took longer than expected in your case. We also appreciate you pointing out the issue with uploading the back of your ID, as this is valuable feedback that helps us improve the process. We’re glad to confirm that your KYC verification has now been successfully completed, and you’ve been notified via email. You should now be able to proceed with your redemption without further issues. If you have any questions or need assistance at any point, please don’t hesitate to reach out our support team is always here to help and will do their best to respond as quickly as possible. Thank you for your patience, and we truly appreciate the opportunity to make things right. Best Regards, WinEra