Tane' B.
Exceptional Customer Service
We are extremely happy with the racking system and ease of assembly. We used our own nail gun but have had opportunity to use yours with no issues. We did run into a few glitches in the kits, ie: two identical parts instead of a left and right, etc. nothing of major concern that we needed replacement parts for as we were able to make it work. We believe it was just a quality control issue insuring all parts in a kit were correct. It happened twice. We had no issues with broken pieces or missing pieces. Top quality Premium Redwood with no split pieces. We were extremely happy working with Jennifer. She was supportive, creative, and a pleasure to work with. The kits are created to be easy to assemble with the instructions included. It took a couple of weeks of evening work is all from delivery to finished installation. Arranging and cataloging our wine is a different story! . We are using some of the shelving as pantry and to store chilled glassware. We would highly recommend Wine Cellar Innovations and have already! Shipping can be challenging and expensive to Alaska so being able to work with Jennifer to use a freight forwarder helped. We are very excited to share our cellar and great experience with you.


