Wine Cellar InnovationsReviews of winecellarinnovations.com

I purchased the 3' Vintner Series Individual Diamond Bin kit last September, and it is finally assembled. The assembly experience was thoroughly disappointing. When the first shipment arrived, several pieces were stuck together, and most of the remaining pieces had noticeable flaws in the finish. It seems to have missed quality control, and the kit was packaged before the finish was dry. It took multiple replacement shipments to get the right pieces with finish quality good enough to use. My woodworking skills are limited, and after hitting a couple assembly dead ends, I hired a friend who does remodeling in multi-million dollar houses. The grids wouldn't fit into the side grooves, so the guide rails had to be pried loose (i.e. break the glue) to allow the grids to fit. In addition, the rails were too long on one of the sides and had to be cut down in place so the side could actually be attached to the top and bottom. To do this in a way that does not damage the finish requires advanced skills. We have no idea how this kit actually made it out your door. Fortunately, the finished product looks good - but it took a lot of custom work to get it assembled. For this kit in particular, you should suggest hiring a finish carpenter or cabinet maker for assembly.

They were very helpful when I placed my order but when I called back 10 minutes later to cancel because I needed to check my dimensions and reorder later, they would not give me a credit nor send me an acknowledgement that I even called back. I had to dispute with my credit card company...

Bad Service after sales. We spent about 13k and they refused to replace couple damaged shelving units. I was surprised and shocked to learn that they would not own their mistakes. Beware. Spend your money elsewhere.

TERRIBLE customer service with no clue on how to predict a date or follow through with the promised time line. I have a party that is being RUINED by broken promises from this company and shotty workmanship. I wish we had gone with a different company that was actually cheaper! SO SO SO disappointed. If you work with this company expect every predicted time line, even for the designing of your work, to take AT LEAST an extra 10 days, and don't expect them to return your calls like they say they will... My husband and I have done more of the work with the TWO pieces of 8 we planned to purchase than I think the company has for any of it!

very low quality... disappointed

Purchased a 9’ section, they sent me an 8’ section (4ft PCs). If you want to be certain about your order place it online, not with a rep. Rep told me it would come pre-assembled in sections, and will stack easily, but had to wait 2 weeks unfortunately not the case. The connector pieces were not included. Got a box of overpriced kindling. Nothing lines up when you to stack these. When I went to return them, they won’t take them back... I gave it one star because the wood was dry and burned well!

Do not, do not buy this at all. It's a worst wine rack ever. The materials are cheap, everything doesn't stay together.

I would of given this zero stars if I could. I bought a redwood curved corner wine rack. Very hard to put the wine rack together. Wood splits and breaks away when nailed together. Nothing fits right, sits on the floor uneven, looks shoddy, looks cheap. After putting it together I don't even want to put my wine bottles in it. I warn everyone from buying this horrible product. Now I need to disassemble it and return it.