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Didn't ship product
The product I purchased as a wedding gift for my friend was not shipped to her apartment. I saw her months after her wedding and asked her if she received the give because I had not received a thank you yet. She said she had not received it. She called wine cellerage and they shipped her her wine. But, if she had not called, i don't think she ever would have received it. She said this happened with others as well.
Response from Wine CellarageOct 14, 2016
I believe there must be a misunderstanding. We state on our website that we hold wine orders for shipping during the summer months due to extreme heat that can damage and destroy wine. This is why the wine was held and we are always in contact with our gift registrants about the orders that they have on hold. I'm sorry if you see this as a poor reflection on our service, but I assure you, it is quite the opposite. We use valuable temperature controlled storage space in our facility and offer clients to hold their wines here, free of charge, just so the wine is not damaged due to heat or extreme cold. We make direct contact with all of our gift registrants and offer them lists of what they have on hold with us, as well as who purchased the gift for them. Best Regards, Gretchen Dec Chief Operating Officer