WindowEstore.comReviews of windowestore.com

4.8420 reviews
Building Materials
1912 West Anderson Lane Suite 208B, Austin, Texas

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WindowEstore.com

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About WindowEstore.com

WindowEstore is the #1 online seller of high performance energy efficient windows & sliding glass doors custom built to maximize energy efficiency, sound-dampening, and security. Get the highest quality windows and sliding glass doors at the best prices by buying direct with our easy ordering tool. The oldest and most trusted online window and sliding glass door dealer in the nation!

WindowEstore.com (windowestore.com) has 420 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Website: windowestore.com
Category: Building Materials
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 66% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Ronald N.

Sep 8, 2024

Picked up my order for four windows on…September 5th.

When the four windows ordered from eWindow were mishandled by the receiving warehouse which resulted in damage to the screens and scuffing, smudges etc. to the vinyl resulted in a 2-star rating experience. The very next day the President of the company called offering to reship a new order immediately. After some minor cleanup my contractor assured me the windows were fine and in fact indicated how impressed with the quality he was!! Also the four screens are being replaced as well. Thank you again for the above and beyond service I received, and a special thanks to Derek Baker Pres. of eWindows. I would absolutely recommend and look forward to next spring when we plan order[ng additional windows for a couple more rooms.

Response from WindowEstore.comSep 16, 2024

Ron, We apologize for the shipping damage! Shipping damage is really rare but when it does happen we send out brand new windows/doors immediately to replace the damaged ones. Because the windows, doors, and screens have full Lifetime and Double Lifetime Warranties you're completely covered! Since the windows come from the factory wrapped in plastic and cardboard you may not be able to see any shipping damage until you unwrap them. If you notice any damage at all call us immediately and we'll get new windows, doors, or screens shipped out to you ASAP! Thanks so much for the review and since we've talked with you we wanted to inform you that your new items have been ordered and are being shipped directly to your home! Ron, We read your updated review and want to thank you very much for the kind words! Whenever we, our warehouses, or our manufacturer make a mistake we do our absolute best to rectify the issue quickly and as painlessly as possible. We believe in solutions not excuses. Excuses from us won't make your project go any faster or easier but solutions will. We understand that concept 100%. Thanks again for the kind words and for being such a wonderful customer! Derek Baker

About WindowEstore.com

WindowEstore.com (windowestore.com) has 420 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Website: windowestore.com
Category: Building Materials
Location: Austin, Texas
Listed on Five Star Index: 2026