Wind & WeatherReviews of windandweather.com

Absolutely terrible service. Will never order again from this company and if my Mother asks for a gift from them I’ll just have to tell her I refuse to deal with this company. Ordered 3 items as gifts all were ‘in stock online’. One item was delivered on time, the other arrived 3 weeks late and broken, and 3 months later the third item was never shipped and never cancelled. Just claimed to be ‘delivered’. Never received an email about the item being cancelled or out of stock. Have called customer service 4 times looking for clear answers and just would like a refund at this point. Apparently they can’t do a refund for the damaged item since it was delivered weeks after being ordered. DONT SPEND YOUR MONEY WITH THEM GO LITERALLY ANYWHERE ELSE

Ordered a Christmas gift, got updated it was “just a few more days” as they were waiting for stock. On the website it claimed in stock 6 day delivery. Never arrived for Christmas, wrote an email asking about it and received an email days later saying that it probably wouldn’t be delivered in time for Christmas. Waited a week and wrote another email and noted that their site needed updated as it still claimed in stock. Didn’t hear back for days. Finally, a little over a month later the product arrived. Their solution to a previous email was $50 off next purchase. Notice how they don’t have reviews on their site, there’s a reason.

I have never interacted with any other company who made it IMPOSSIBLE to make a return. I followed their instructions to the letter (never heard back on email) and after waiting on the phone for 30 min was told that as the receiver I was not able to make a return (even to the purchaser's credit card) - the return had to originate with the purchaser. When I pushed back on this the customer service rep hung up on me.

They simply don't bother to answer their phones. Any time of the day. Ordering, Customer Service or whatever. This does not appear to be a reputable company.

If I could give it 0 stars I would. I ordered 2 jeweled deer. Took a month to receive and there was only one in the box. Sent numerous emails and never received and answer. I called customer service more times then I can count and no one ever answered for days!!! My next step is to call better businesses and report them. DO NOT ORDER FROM THIS COMPANY, THEY SUCK!!!!!

We purchased a Weems Plath Jeffersonian rain gauge as a gift for an elderly family member. A key connection piece included in the package was threaded improperly (Metric into SAE) making it impossible to assemble. I contacted Weems Plath and requested a replacement piece but got a run-around. Filled out webform at wind and Weather support and received no response.

Customer service is TERRIBLE. Received an incorrect item in an order and got through to the company after being on hold 15 minutes. Was told a return label would be sent to me via e-mail in the next 2 days. 4 days later I had not received the label so I attempted to call again. After being on hold twice for 20 minutes & then next for 15 minutes, I finally got through. The person I spoke with (Chris) told me that the wait time was only 10 minutes & then went on to tell me they were working on my label & I should receive it in the next few days. In the meantime, they have the money for the item I did order ( which costs twice as much as the item they sent). No apologies given - service rep was RUDE!

Ordered an item (metal reading dragon sculpture) on May 28 with an estimated ship day of July 2. On June 18 I got an email from Plow And Hearth that my order would be delayed until July 9. Around the first of July, I was notified my credit card had been compromised in a data breach, and I had to get a new card number. I called Wind and Weather on July 7 to change the credit card number on my order so that it would not be denied when it shipped. I learned then that the ship date on my order had changed again, to August 6, and the website was showing new orders wouldn't ship until mid September, BUT I was told that I would not "lose my place in line." On July 8 I got a cancellation notice from Wind and Weather for the original order. On July 14, I got an email from Plow And Hearth that the new ship date would be Sept. 17. I could not find the order status online anymore. When I emailed to ask about the new date change, they replied that since I had to cancel due to a payment issue, the new order did not keep the old delivery date and I that I was told incorrect information over the phone. They also told me that "phone orders" (which my order now is because of the credit card change) do not show the status on their website. Even though I have an order number, Order Inquiry does not return any information. The item on their website no longer gives an estimated ship date, so I really have no idea if I'll ever get the item I order or not. My wife and daughter still want it, or I would have cancelled just on general principle.