WINCWinc connects you to a world of exclusive wines tailored to your tastes and offers wine delivery right to your door.
WINC (winc.com) has 72 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Claim this listingBeer & Wine · San Jose, California
Excellent
Beer & Wine · Pomona, California
Excellent
Beer & Wine · Walnut Creek, California
Excellent
Beer & Wine · Hayward, California
Excellent
Showing 46 reviews with 5 stars · Clear filters
Dani
Answered right away and extremely helpful!
Response from WINCSep 17, 2025
Hello Dani, Thank you for your feedback. We’re so pleased to hear that our team was able to assist you right away and provide the helpful support you needed. It means a lot to us! If there’s anything we can assist you with, please don’t hesitate to reach out at +1 855 282 5829, via live chat, or by emailing [email protected]. Cheers, Winc Customer Service Team
Mariah K.
Lenard helped when my package was delivered to the wrong shipping address! Their tone was polite and professional. I appreciate the amazing customer service. Thank you again!
Response from WINCSep 17, 2025
Hello Mariah, Thank you so much for the wonderful 5-star review! We’re thrilled to hear that Lenard was able to step in and get things resolved for you. It’s great to know his polite and professional service left such a positive impression. We’ll be sure to share your kind words with him. If there’s ever anything else we can assist you with, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing [email protected]. Cheers, Winc Customer Service Team
Kate
I had questions about my order and needed help. I used the chat feature and was helped by John. His help was quick and my order was submitted and went smoothly. thanks to John for his help.
Response from WINCSep 17, 2025
Hello Kate, Thank you for the fantastic 5-star review! We’re so glad John was able to assist you quickly and make sure your order went through smoothly. We’ll be sure to share your kind words with him. It’ll make his day! If there’s anything else we can help with, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing [email protected]. Cheers, Winc Customer Service Team
lea
I came to this group from another wine club and it was a bit rough going at first. However, I spent some time emailing with John and he was very helpful. He answered my questions and I feel much more comfortable.
Response from WINCSep 17, 2025
Hello Lea, Thank you for your thoughtful review! We’re so glad John was able to answer your questions and help you feel more comfortable as you got started with us. Adjusting from another wine club can sometimes feel like a big change, and we’re delighted to know our team could make the transition smoother. If there’s ever anything else we can help with, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing [email protected]. Cheers, Winc Customer Service Team
Haiming D.
Helpful and fast
Response from WINCSep 17, 2025
Hello Haiming, Thank you for the great 5-star review! We’re so glad our team was able to help you quickly and efficiently. If you ever need anything else, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing [email protected]. Cheers, Winc Customer Service Team
Sisle
I emailed customer service with delivery issue. Received immediate and timely response offering resolution options. Aldren implemented my option choice then followed up, keeping me informed, until issue resolved. He made potentially troublesome experience uncomplicated. Aldren's diligence and customer service delivery were first rate. Thank you, Winc!
Response from WINCSep 17, 2025
Hello Sisie, Thank you so much for your wonderful review! We’re delighted to hear that Aldren was able to provide quick, clear options and keep you updated every step of the way. Turning what could have been a troublesome situation into a smooth resolution is exactly the level of service we strive for, and it’s great to know Aldren delivered that experience. If you ever need anything else, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing [email protected]. Cheers, Winc Customer Service Team
Haydee T.
I have had issues with shipment a couple of times because of my old address and everyone have spoken to has always resolved this quickly. I do appreciate them getting back to me with updates and providing all the details. Amazing customer service!
Response from WINCSep 17, 2025
Hello Haydee, Thank you for the kind words! We’re so glad to hear our team was able to quickly resolve your shipping issues and keep you updated along the way. Providing clear communication and attentive service is always our goal, and it’s wonderful to know that came through in your experience. If there’s ever anything else we can help with, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing [email protected]. Cheers, Winc Customer Service Team
Julie G.
I had an issue with the wine I received. Jennifer was super helpful and made it right. Winc consistently has great customer service!
Response from WINCSep 17, 2025
Hello Julie, Thank you for your wonderful review! We’re so glad Jennifer was able to help resolve the issue and make things right for you. It’s great to hear that her support reflected the consistent service you’ve come to expect from us. We’ll be sure to share your kind words with her! If you ever need anything else, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing [email protected]. Cheers, Winc Customer Service Team