WINCReviews of winc.com

Response from WINCMar 13, 2026

Hello there, Thank you so much for the 5-star review! While we are truly sorry for any initial stress caused by needing to update your billing and shipping skips, we are thrilled to hear that Daryl made the process seamless. We absolutely acknowledge how important it is to have these administrative tasks handled with efficiency and politeness, and we apologize for any inconvenience you faced before reaching her. Please be reassured that we take great pride in our team, and we will be sure to share your kind words with Daryl and her supervisors. It is wonderful to know she provided the 'awesome' experience you deserve. If you need anything else as you enjoy your next Winc shipment, we are always here to help! Warm regards, The Winc Team

Response from WINCMar 9, 2026

Hello SJ, Thank you so much for the 5-star review! While we are truly sorry that you encountered an issue that required customer service intervention, we are so glad that Jenifer was able to step in and provide a 'cut above' experience. We absolutely acknowledge how important it is to feel heard and supported when a problem arises, and we apologize for any initial stress the situation may have caused. Please be reassured that we take our service standards very seriously, and we will be sure to share your kind words with Jenifer and her management team. If you need anything else as you enjoy your wines, please don't hesitate to reach out to us at [email protected]. Warm regards, The Winc Team

Response from WINCMar 4, 2026

Hello Carol, Thank you for the 5-star review! We are truly sorry that you had trouble getting your wine to move over to the cart. We absolutely acknowledge how frustrating technical hiccups can be when you're ready to check out, and we apologize for the inconvenience this caused. Please be reassured that we are looking into this glitch to ensure our website is as smooth as our wine! We are so happy to hear that our representative was able to step in, resolve the problem, and place the order for you. We hope you enjoy those four bottles of your favorite wine! If you need anything else, please reach out at 855-282-5829 or [email protected]. Warm regards, The Winc Team

Response from WINCFeb 20, 2026

Hello David, Thank you so much for the 5-star rating! We absolutely acknowledge how important it is to have a positive and helpful experience, and we are so pleased to hear that our representative was both nice and professional during your interaction. Please be reassured that we take great pride in our team, and we will be sure to share your kind words with them. If there is anything else we can do to help you find your next favorite bottle, please reach out to us at 855-282-5829 or [email protected]. We appreciate your support! Warm regards, The Winc Team

Response from WINCJan 2, 2026

Hello Amelia, Thank you so much for the kind words! We are thrilled to hear that you found our team very helpful and that you received quick responses to your inquiries. We absolutely acknowledge how important your time is, and we strive to provide the most efficient and friendly support possible. It is our goal at Winc to ensure every interaction is seamless. If you need anything else, feel free to reach out at 855-282-5829, via live chat, or at [email protected]. We appreciate your support! Warm regards, Winc Customer Service Team

Response from WINCJan 2, 2026

Hello Cyndi, Thank you so much for your incredibly kind words! We are truly moved to hear that you consider Winc to be at the top tier of customer service. We absolutely acknowledge how frustrating it can be to navigate online shopping and poor service elsewhere, and we are so glad we could provide the support and kindness you deserve. We sincerely appreciate your reassurance that we are going the extra mile to make things right. It is our goal to ensure every customer feels valued and heard, especially in a world where that isn't always the case. Cheers, Winc Customers Service Team

Response from WINCOct 29, 2025

Hello Margaret, Thank you so much for the rating! We are thrilled to hear that our team was very helpful in answering your question about shipping the wine. That positive feedback is truly appreciated! If you'd like to share the great service and wine, refer a friend to give $40 off and get $20 in Winc credit here: https://www.winc.com/pages/referrals. Warm regards, Winc Customer Service Team