Taka S.
The payment and refund process are SCAM!!! So need some improvements for the refund
This has been very challenging even if my intention was not to enroll a monthly membership it had been charging and hard to cancel the membership. I see many customers experience the same, in addition to that Winc does not refund they are keep saying your credits will not be expired so please order more Wines. I strongly recommend people not to purchase Wines from Winc you will face very challenging processes with very dissatisfaction of customer experience. They also told me that I clicked the terms & conditions for the refunds, do you think most of customers look at every terms & conditions in detail??? I doubt it. I had over $800 and now $500 left for refunds. THIS IS NOT POOR AND SCAMMING PROCESS.
Response from WINCSep 17, 2025
Hello Taka, We’re truly sorry to hear about your experience and understand how frustrating this must feel. While credits aren’t refundable, they never expire and can also be converted into a gift card to share with someone else. Our goal is to make sure they still hold value for you. We’d really appreciate the chance to review your account directly and see what more we can do to help. Please reach out to us at 1-855-282-5829, via live chat, or by emailing [email protected]. Best regards, Winc Customer Service Team