Wilson CarterReviews of wilson-carter.com

I wish I had read these reviews before ordering. Do not use this company. They are a disgrace, I have not received my order, they have stopped replying to my emails, I have lost my money.

Wilson& Carter - London has a website that promises 'free, fast shipping, reliable delivery with no hidden fees' plus 'easy hassle free Returns. My experience tells me otherwise. After waiting for three weeks for my order to arrive I tried to cancel it to save a delivery of sandals that I no longer required as they were arriving too late. This proved impossible and led to a string of emails between me and customer services that were anything but satisfactory. I am still trying to return this parcel but they are being obstructive as I try to arrange a return, and discover the parcel comes from an overseas supplier - hence delayed arrival, and I am told the return cost to me will be between $30-$50 per item. So anything but 'fast free delivery' and 'hassle free returns'. The items on website look appealing but the delivery and service are abysmal. I will never buy from this company again nor recommend it

Please do not buy from this company they are. Disgrace All the quality is below zero I have sent numerous emails which they did not respond for days . I needed to return an item that was not up to standard the material was cheap a nasty and not finished properly with cotton hanging everywhere .They then offered me 10% of the price of the dress . It states they have a easy returns what a joke These people are advertising themselves as if they re in London

If I could give zero stars to this company I would. I waited approximately three weeks to receive my shoes which were THE most terrible quality, did not come in a box and were squashed. Stitching on the top of the shoes are crooked. WHATEVER YOU DO, DO NOT USE THIS COMPANY.