Wilson CarterReviews of wilson-carter.com

Avoid avoid avod. Why does trust pilot give this scam outfit two stars when everyone is giving one or lowers. Total scam. Ordered leather shoes. Plastic smelly ones came with no size or make on and far too big Of course I should have known better. I won’t be able to pay to return them o China. My bad

Ordered a pair of shoes from this company. A week later, they emailed me saying my size was out of stock. It has now been over a month, and they still not refunded my money. Customer service just search for an information . Total scam company, avoid at all costs!

I wanted to give Zero, but the minimum is one. Please, please I beg everyone to read reviews before buying from this company. The photos of the clothes in the website have nothing to do with what you will receive. I bought what I thought were linen dresses and shirts and they were polyester. I also bought what I thought was a leather sandal and it was nothing but plastic. The only good thing to be fair is that they refunded my money before I returned their goods back, which I did.

Really poor quality material with loose threads and badly sown hems on both pairs of trousers purchased. Really really disappointed with what I purchased. The clothes do not look like the pictures on the website.

If there were minus stars I would have rated them -100 - I so should have looked on here first- they promise free easy hassle free returns- they promise contact within 24 hours of you contacting them , 9 days for me to get a response then told $30-$50 dollars for me to return- how are these people allowed to operate?? They are a complete scam - I purchased from Instagram- never again 😡😡😡😡 quality is appalling

OMG HOW IS THIS COMPANY NOT REPORTED TO TRADING STANDARDS THEY CHARGE £39.95 original price they have advertised at £99.95 for shorts that look like they are from primark £5 please do not buy from this company they are giving London shops a bad name l have raised concerns to my bank as l paid with a credit card and bank will step in if l have no luck

Dear Emily,wilsoncarter Thank you for your response. I reject your assertion that your company's internal Order Cancellation Policy overrides my statutory rights under UK consumer law. A retailer cannot remove or restrict a consumer's legal rights simply by publishing its own terms and conditions. I notified Wilson & Carter that I wished to cancel my order. Your decision to continue shipping the goods despite that notification is a commercial decision made by your company and does not extinguish my legal rights. Your repeated reliance on your internal policy, rather than addressing my statutory rights, is disappointing. I have made my position clear from the outset, yet your responses continue to rely on standard wording instead of engaging with the substance of my complaint. Unless you now confirm that my cancellation will be honoured and that I will receive a full refund in accordance with my legal rights, I will have no alternative but to escalate this matter. This may include reporting the matter to the relevant consumer protection authorities, pursuing recovery of the funds through my payment provider where appropriate, and publicly sharing a factual account of my experience to assist other consumers in making informed purchasing decisions. I remain willing to resolve this matter amicably, but I require your written confirmation that my statutory rights will be respected and that this dispute will be concluded without further delay. I look forward to your prompt UPDATE Your response fails to address my concerns or my request for a full refund. I do not accept that your cancellation policy overrides my statutory consumer rights where they apply. I requested cancellation promptly and remain dissatisfied with the way this matter has been handled. My concerns are reinforced by the current public record on Trustpilot, where Wilson & Carter has a TrustScore of approximately 1.2 out of 5 from more than 700 customer reviews. These reviews describe concerns similar to my own regarding product quality, returns and refunds. I appreciate that online reviews represent individual opinions, but they have significantly reduced my confidence in your company. I therefore request, for the final time, that you cancel my order and issue a full refund. If you refuse, I will pursue the matter through my card provider, report my concerns to the appropriate consumer protection bodies, and publish a truthful account of my own experience on public review platforms. This company is staggeringly BADYour response fails to address my concerns or my request for a full refund. I do not accept that your cancellation policy overrides my statutory consumer rights where they apply. I requested cancellation promptly and remain dissatisfied with the way this matter has been handled. My concerns are reinforced by the current public record on Trustpilot, where Wilson & Carter has a TrustScore of approximately 1.2 out of 5 from more than 700 customer reviews. These reviews describe concerns similar to my own regarding product quality, returns and refunds. I appreciate that online reviews represent individual opinions, but they have significantly reduced my confidence in your company. I therefore request, for the final time, that you cancel my order and issue a full refund. If you refuse, I will pursue the matter through my card provider, report my concerns to the appropriate consumer protection bodies, and publish a truthful account of my own experience on public review platforms.

Wish I had looked on trustpilot. Omg what a joke this company is. Don’t order anything from them. The quality is poor. They seem to dodge any way of returning the poor quality rubbish they send out. I am going to report them to the consumer council as this is not acceptable. Do not order from Wilson and Carter unless you have money to burn.