Wilson CarterReviews of wilson-carter.com

I wish I’d looked up the reviews before ordering 2 dresses from Wilson & Carter. When they eventually arrived I was very disappointed with the fit and style which wasn’t like the website. Contrary to the ‘Full Refund’ policy on the website if returned within 30 days etc I’ve messaged umpteen times requesting information on returning and receiving my refund to no avail. My messages have now been blocked so there’s no way they are willing to refund me and I’ve got 2 dresses that are not suitable so they’ll be going to the nearest charity shop! AVOID BUYING FROM THIS COMPANY AT ALL COSTS!!!!

I made my first purchase with this company having checked out their returns policy. "Easy Returns but Customer Pays return". Two polyester dresses would not cost much so went ahead. However, they do not say that returns go to their international warehouse with a potential cost of $30 $50 $100 USD as oposed to their LONDON warehouse which is printed under their name. I discoverd this when I asked for a refund and they replied that for £16 they would send the correct size and I could keep the ones that dont fit!! I refused and again asked for a refund postage label. They replied that to be "fully transparent" the costs would be so hight they would send a completely free correct size and i could keep the others. Seems like a good deal but I don't want 3 dresses that probably won't fit as the quality is not that good. I would have then paid for two dresses that I can not wear and one that probably will not either. I mentioned this to my M&S credit card who are looking into this company and have very kindly refunded my money whilst trying to get back what they can from Wilson & Carter. What a diabolical company W&C are.

Purchased top half price £34.95 2 weeks later this rag turned up not one in picture but at least I can clean my windows with it

Not even one star but I could only write this review by giving a star. Appalling long wait for delivery, three weeks it took to arrive with countless emails saying it’s on its way. Once it arrived the occasion I wanted it for had come and gone, only to find this plastic dress - the fabric was appallingly thin, shiny and slippery and the pattern was nothing like how it looked in the photograph. After trying to ask Wilson and Carter for their refund procedure with no progress on the details I asked for requesting returns details and a refund, they say we’ll get back within 48 hours to absolutely ‘no hear’ apart from adverts of the clothes they sell offering money off and they say ‘our returns’ system is easy. Still waiting after nearly 4 weeks of asking you to do the decent thing with your customer service responsibilities, come on Wilson and Carter you should be doing better than this. I want returns advice and a full refund of £35 plus postage costs because you are selling rubbish goods that are not as advertised. I did not send any more than this one review. I have now complained to the credit card company I paid this with and they are withdrawing and refunding my payment while they challenge Wilson and Carter for their behaviour.

The clothing I bought was of very poor quality and when I raised this they offered me 20% refund and for me to keep the clothes as they wouldn’t refund me. They are a total scam and I'm so frustrated that I fell for it

This company is a scam. They are not based in London at all. Their location is Cheyen , China. Their clothing is sweat shop quality and the materials used are child's play costume quality. They make the returns process almost impossible charging between £30-£50 just to return an item. Delivery takes between 6-10 days as it's being shipped from CHINA!!! STAY WELL CLEAR OF THIS COMPANY.

polite but SCAM, horrible synthetics, no return

If I could give zero stars I would. Placed an order for 3 dresses in size 8/10 (S), got them, tried on and found them too big. I emailed their customer service team explaining the problem and asked for a refund. They attempted to resolve the issue by offering to send replacements free of charge in the size I needed so as to not incur the return shipping fees of $30-$50 per item ??!!! So I had a look on their website and they do not have a smaller size than 8/10(S). I explained as they do not have a suitable replacement option I'd like a refund. They got back to me suggesting I choose another style that better suits my size and fit. I will not be going back and forth with this, have asked twice for a refund and will not be paying the extortionate shipping fees to post it back to them. Have raised a chargeback with my card issuer.