Wilson CarterReviews of wilson-carter.com

Since my initial review, the email address of (not allowed by TrustPilot) is bouncing but they have a new one on the website which TrustPilot won’t allow me to print. I have made many attempts to get refund, they offered 45% and then emails bounced. Tried to get a charge back on my Mastercard but they said that misrepresentation and inferior quality goods does not constitute a reason for charge back. Maybe if all of us who have been scammed got together the media might be interested in investigating? You can find the new email address on the Contact Us option on their home page. There are two more TrustPilot pages of reviews, one Wilsoncarter London has over 300 negative reviews, the other has a further 62 however Wilson Carter have closed that one. So more than 450 of us who have posted on TrustPilot have been scammed. There must be some action that can be taken?

DO NOT ORDER FROM THIS COMPANY!! THEY DO NOT GIVE YOU AN EASY STRESS FREE RETURN OR REFUND! THEY OFFER LOTS OF VERY LOW PERCENTAGE REFUNDS EG..15/20% of £125, IN EXCHANGE FOR NOT RETURNING THE BAD QUALITY, DAMAGED GOODS. THEY NOW SAY I CAN RETURN AT MY OWN COST OF £40-50 SHIPPING FEE! THRY ARE A USA BASED COMPANY NOT UK AS THEIR NAME SUGGESTS.

Long delivery time. Product not as seen in advert. Cheap, terrible material, ill fitting, patterns not matched in side seams, threads from sewing unfinished and visible. Brand name suggests a traditional, „posh” product but is far from the truth. Can’t have any repeat customers. One can only be cheated once.

DO NOT BUY FROM THIS COMPANY. Advertising as legitimate business but actually selling cheap quality products from china. Advertising as a dress then comes with a split right down the middle so totally unsuitable for wearing at all.

AVOID THIS COMPANY AT ALL COST. I ORDERED A DRESS, SUPPOSEDLY FROM ZARA. WHEN IT ARRIVED, IT CLEARLY IS NOT A ZARA DRESS. THE FABRIC IS ALL BUT SEE THROUGH AND THE WORST QUALITY THAT I HAVE EVER SEEN!! I REQUESTED A REFUND AND INSTRUCTIONS ON HOW TO RETURN THE GARMENT, I WAS TOLD THAT I WOULD HAVE TO PAY THE SHIPPING COSTS OF BETWEEN 30 AND 50 DOLLARS, HOWEVER, I COULD GET A 10% REFUND AND KEEP THE DRESS. I DECLINED THIS OFFER AND YET AGAIN REQUESTED A FULL REFUND, I WAS THEN OFFERED A 20% REFUND AND KEEP THE DRESS. I HAVE YET AGAIN REQUESTED A FULL REFUND AS THEY HAVE CONTRAVENED ADVERTISING STANDARDS AND I AM ENTITLED TO A FULL REFUND AND I SHOULD NOT HAVE TO PAY EXORBITANT SHIPPING COSTS, WHICH LEAD ME TO BELIEVE THAT IT WILL BE SHIPPED TO TIMBUKTU. THEY HAVE NOW BLOCKED MY EMAIL ADDRESS AND REFUSE TO COMMUNICATE WITH ME. AVOID, AVOID, AVOID!!!! THEY ARE NOT WORTH THE ONE STAR RATING, BUT THERE WASN'T ANY LOWER SCORE TO CHOOSE.

BIG SCAM ! Stay away! Very Poor quality clothes ( all poliester ) ; doesn’t matches the description on the website. Very very difficult return and really expensive.

As others have said, the dress I ordered was nylon, not cotton, poorly made and took weeks to arrive.

I wouldn’t touch them with a barge pole sent wrong t shirts and won’t change them then they won’t let me e mail them they must of blocked me and I can’t get to contact them money down the drain