Wilson CarterReviews of wilson-carter.com

Awful company. Sent me the wrong item and then expect me to pay for return to China to get refund even though its their error. Disputing through bank to get money back. DO NOT USE.

The shoes (Callen I premium orthopaedic shoes-brown)that I received had very thin very poor quality material on uppers and the sole material is not a very strong,a cheaply produced shoes not worth the £39-95 that I paid for them reduced from £99-99,have asked for a UK address to return them and get a full refund, I await a response from them!!!

AVOID the photographs illustrate high end goods which on receipt do not resemble the goods. They then do everything to avoid giving you refund details. Best route for refund is a section 75 via your credit card.

Quality, Delivery, Returns and every else about this company - this borders on a total scam. My advice - stay well clear!

Do not touch this company. I received my goods and the goods received were not the quality shown in the advertisement. Since receiving the product I’ve been waiting 10 days to get my goods returned they are now not answering emails and give no other way of contacting them on their website this is being the worst experience from any online company.

Do not buy read the reviews first the quality is worse then Shein!!!!!!!!!!

Dreadful quality. My mistake for not checking reviews. They really don't care. OFT /ASA should get involved.

** update: my cc company put a temp refund on my account pending a refund from t his company. Credit now showing from the company. Waiting to see if it clears. Meanwhile company are still emailing me offering a 50% refund. I think AI Emily needs to give up! This is an update to a review I left yesterday. Having done some research and per ‘which’, despite the company being outside the UK, you should be covered under the Consumer Rights Act 2015 / distance selling rules and it applies to items sold outside of the UK although they may still ignore you. Provide the details and ‘which’ will formulate an email to the company. Worth a go! I have copied the relevant legislation included in the email. The Consumer Rights Act 2015 makes it an implied term of the contract I have with Wilson and Carter London that goods be as described, fit for purpose and of satisfactory quality. As you are in breach of contract and I've owned the product for less than 14 days, I am within my statutory rights to ask for it to be refunded. I await confirmation that you will provide the remedy set out above within 14 days of the date of this letter.