Wilson CarterReviews of wilson-carter.com

Item i was sent bore no resemblance to photo on website. Getting return info was difficult They wanted me to keep the item and accept a % of cost as refund. Eventually got return address and set it back as per their instructions. Still waiting for refund 2 months later

BUNCH OF SCAMMERS Made it impossible to get a full refund for my wife’s dress which was total rubbish. STAY AWAY FROM THIS COMPANY

Not even worth one star I ordered shoes. They turned up Nothing like the picture. Quite poorly made I’m trying to return them. And to be fair they are offering me money off. But it’s to be in firm of credits. I’ve refused those and asked to return the shoes for a full refund Turns out Wilson & Carter London aren’t in London they’re in Asia So when I finally get a address out of them it’ll be in china somewhere So please don’t buy from this company. It’s a total scam.

The communication with the company during purchase and delivery was good. However the advert for the summer cap I bought was misleading. It was polyester made in China, the sort one might get on temu for less than 10 £; it claimedthat the price reduced from 84 £ to 24£. I don't think anyone would buy such quality for 84£ to start with.

Shocking company and should be investigated! Same problem as others regarding returns and a refund. I will not engage with them anymore. Filed a dispute with my bank and within a few days the full amount have been charged back to my account.

Just adding my woeful experience to everyone else's. Why didnt I check beforehand? Absolutely shocking. The dresses were not at all as described, unfit for wear, ie see-through, no facings, and an insistence that they couldnt refund but I had to accept an alternative. I agreed to a partial refund in the end to stop the AI pain once I realised I wasn't dealing with a real person, and will put it down to experience, but I long to report this company to somewhere. Being overseas based there is probably little that can be done despite the trading laws here.

Do not use this company. Ordered 2 items. Informed one of the items was not available. Have asked for a refund three times now. The latest offering is a generic mail saying keep the item and we will give you a percentage refund. I’ve mailed again that I have not received anything from them …. Still waiting

The company alters its name frequently. It is bogus Beware. Garments are of poor quality I am making a dispute with my card company and hope to get a refund. Meanwhile , I will be writing to Trading Standards with details of my complaint. ALWAYS go into the company’s name first to see what others’ experience has been.