Wilson CarterReviews of wilson-carter.com

SCAM. Ordered two of same trousers in different sizes. They sent me two totally different trousers - made out of plasticky material, completely see through, awfully made. God knows where they found them. Have been going round the houses to send them back - sometimes they send polite emails, then ghost me for weeks, then come back asking for photos etc etc. I'm being strung along and it's becoming increasingly clear I will never get my money back. I don't understand how people get away with this. The internet is the Wild West. So depressing.

I ordered a pair of boots from Wilson & Carter London for £49.95 after seeing them advertised as leather, premium quality and supportive. When they arrived, I was extremely disappointed. The boots appear to be synthetic rather than leather, the quality is poor, and they are nothing like what I understood I was buying from the website. I contacted the company and asked for a full refund because the goods were not as described. Instead, I was offered a 10% refund if I kept the boots. I declined this and requested a full refund. What concerns me further is that, on checking the Google Ads advertiser information for this website, the advertiser is shown as Wei E-Commerce LLC, not Wilson & Carter London. I have retained screenshots of this. I also found a BBB complaint relating to Wei E-Commerce LLC. The website presents itself as a London business, yet its terms refer to products being supplied from China and include a US governing-law clause. This raises serious questions for me about who the actual trader is and where the business is really operating from. I am now requesting a full refund and will not agree to pay expensive international postage to return goods to China when the item supplied was materially not as described. My advice to other customers is to check the advertiser details, returns policy and terms carefully before ordering, and take screenshots of the product description before purchasing.

The linen dress I ordered arrived in 100% polyester. Their claim of "easy return" is completely untrue, no return label included. After numerous emails a 20% refund was offered. Wish I had read their reviews - lesson learned. Do NOT order from this company, a complete scam!!

Ordered trousers from Wilson & Carter based on their polished website photos. What arrived was cheap, ill-fitting, completely different fabric — nothing like advertised. When I tried to return it, I was hit with a £55 shipping charge to send it back overseas — more than the trousers cost in the first place. This isn’t a mistake, it’s a deliberate trap: dress it up like a proper London brand, ship low-cost knockoffs, then make returns so expensive that customers just give up. In my experience, and going by hundreds of near-identical complaints from other buyers, this company operates as a scam. Do not order from them.

DO NOT USE THIS COMPANY THEY ARE A SCAM. Unfortunately I read the reviews after I had ordered. Tried to cancel but was told that wasn’t possible. 2 weeks later the dress turned up. It was such poor quality and not the size it was meant to be. Tried to return it but very complicated and expensive to do this. Ended up with a 40% refund. I was £25 out of pocket stuck with a dress I wouldn’t even give away. Absolute disgrace of a company. Avoid, avoid, avoid.

SCAMMER ALERT. If something appears too good to be true it almost always is. I have learnt from my mistake hopefully others will have more foresight than me and check up on a company they have never heard of before buying from them. Stay away from these cowboys

DO NOT USE THIS SITE ITS A SCAM! They drop ship from China as it takes around 10 days to deliver. The quality is appalling and the clothing is nothing like the pictures. They advertise ‘free and easy returns’ but when you ask for the returns process tell you that it has to be returned to Asia at your own expense and offered me 15% of the refund and that I could keep the clothes. I refused and a few days later when they got back to me made the same offer at 10%!! I am going to report them to Trading Standards.

Finally got my shorts. Literally the size fit a small boy. Quality terrible, delivery terrible. I imagine this is a company on the other side of the world pretending to be in London.