Wilson CarterReviews of wilson-carter.com

I waited ages for a dress that looked beautiful on the website and then when it arrived it looked nothing like it. It was made with awful material and was like a sack. I asked for a refund and they told me I'd have to pay for it to be shipped back to China. After numerous back and forth they offered me a 20% refund. Surely this is against the law and trading standards?

Your company is clearly one for duping its customers after looking at all your reviews today. I will be adding another negative comment to the hundreds of others. Quality of dress very poor and not worth the money you was asking VERY POOR CUSTOMER SERVICE Despite you claim 'real people ready to help' WHAT A JOKE' EASY RETURNS - 'shop with confidence' AGAIN ANOTHER JOKE. I HAVE SENT VARIOUS EMAILS NOW REQUESTING INFORMATION REGARDING HOW TO RETURN TO NO AVAIL. FREE SHIPPING -fast reliable - your shipping company you used just wanted to send parcel to a different location didn't want it sent to home address It appears you're very quick to take someone's money but when they wany a refund you don't respond.

RIP OFF. Dresses too small, cheap looking, did answer my emails but will offer anything other than post the items back for a refund. States 30 day money back guarantee, RUBBISH, when I finally got an address to post back it was in China and the postage was extremely expensive with the company wanting a tracking and number and proof of postage. NO NOT BUY FROM THIS COMPANY

Returns are nothing but ‘easy’ as they claim on their website. It’s a dodgy Asia website posing as a ‘London’ brand. Avoid at all costs.

0 stars. DO NOT BUY ANYTHING. The dress ordered took weeks to arrive, was dreadful quality- material and workmanship, and 2 months into Email exchanges I still have no return address or refund.

Appalling! I bought a product from them recently as they promoted the high quality and high standard of customer service. Not the case at all. Took a long time to arrive and when I wore shoes for the first time the quality was shocking. Very poor Chinese imports. I wrote to customer services but they have chose to ignore me completely. Not even a word of acknowledgement of my complaint. I followed up with a second message, again no response. Recommend you stay clear as they do not do what it says on the tin!!

I ordered items worth £93.00. It took too long to arrive and it arrived the quality was so poor that I didn't even tried them on. It took ages for them to respond my query for a return address. They offered me 15% cash, told me there was need for return. Never told that was an alternative to a full refund since the itens were of poor quality and i was not satisfied. It wasn't until started querying about my full refund that they told me that because I accepted the 15% cashback, I ha lost my right to a full refund, and that was final and could not be changed. I'm furious, can't believe I was scamed. I'm always so careful with online shopping. I wish I had known about the before hand. All the rubbish about hassle free return on the site ia a lie.

Wish I’d known about trustpilot before I ordered from them over three weeks ago. Still awaiting delivery for a shirt which was not inexpensive that I wanted for a particular event, now long passed. Asked for refund, told goods were in transit so nothing could be refunded. Then after chasing again, told the goods aren’t on their way but will be here soon. Three requests for immediate refund have been met with total silence. I’ve learnt a valuable lesson. Won’t buy online again. Back to the shops for me…..