Wilson CarterReviews of wilson-carter.com

Unable to get full refund - make it soo difficult & expensive that you end up giving in to them. Site should not be used. Do not be swayed by the professional looking website.

DO NOT BUY, I was scammed like everyone else. The goods are nothing like the photos, overpriced rubbish, absolutely terrible quality and they refuse to refund, after two attempts they offer 20% refund!! Trading standards need to get involved, this is surely illegal?

Absolutely dissatisfied, items arrived not even close to the website description. Return seems impossible. Never! Never buy from them anything.

Avoid this drop-shipping front – they ignore UK Consumer Law This is an overseas drop-shipping operation masquerading as a small London-based company. I received a faulty, low-quality yellow jumpsuit and immediately requested a refund. Customer service tried to dodge the return process with a partial refund offer, claiming return shipping costs were my responsibility in line with their policy. Under Section 9 of the Consumer Rights Act 2015, faulty goods are a breach of contract. Per Section 20(8) of the same act, the trader must bear any reasonable costs of returning faulty goods—no UK-trading company can legally force you to pay for return shipping on defective items. When they refused to cover return shipping, I bypassed them entirely. I initiated a credit card chargeback with my photo and email evidence, which was resolved quickly. Save yourself the headache and buy elsewhere. If you have already been caught out by their tactics, do not pay for return shipping; use your credit card protection and file a chargeback instead.

DO NOT ORDER FROM THIS COMPANY! I just wish I’d read the reviews on here first. What you see online is not what you get! I paid almost £50 for some shoes…the quality was diabolical! cheap and nasty and a poor mimic of the picture on their website. I have been trying to argue with them for a couple of weeks now, even sent photos of the poor design with a direct comparison ‘they are not the same shoe’ but they just keep saying they’ll only issue a 40% refund and it would cost me more to ship the return than the shoes are worth! I don’t even believe the emails are from a real person…all AI. Just shocking!!

Having ordered a waistcoat, they emailed me questioning my address. All seemed weird as my address is on the invoice they sent me by email. Concerned, I checked Trustpilot and realised I could not trust them. I cancelled the order immediately in a reply email and asked for a full refund. Since then they keep asking me confirm my address. They tell me they cannot cancel the order as it has “entered the processing stage.” I keep repeating the cancelled order and asking for my refund. Today they asked me to choose something else they sell instead of my cancelled order. I’ve checked it out and I’ll wait 30 days for them to refund me. If not, I’ll begin a CHARGEBACK process with my bank in accordance with UK banking regulations. I’ll also report them to TRADING STANDARDS. Hopefully they suddenly become righteous and fix this for all customers….. Do not buy from this company. I regret doing so.

Extremely poor quality polyester clothing. Despite the company name and email address reassuring you they are in London they are not. Returns cost up to $60 and are so convoluted you give up. The company offers a partial refund without a return but this seems to be impossible to get despite reassurances. The company is totally misleading and clothing and shoes very poor quality. Do not use.

I can only echo the hundreds of poor reviews. This is a scam. Do not buy from them. The claims on the website of 'premium shipping' are a lie. It took 10 days while being fobbed off with meaningless drivel from a bot. 'Your parcel is in the delivery network'. I have yet to challenge the returns process but have no confidence of success