WillowAceReviews of willowace.com

I ordered on December 5th I ordered on December 5thth, 15 days ago and have yet to receive a shipment notification, even though your company advertises that orders are shipped within 24-48 hours. I tried calling multiple times, emailing, but no one answers the phones email. Only got a very generic computer generated response. VERY disappointed in the lack of customer service and communication, especially when it was a Christmas gift. I hope the company sees this!!! I canceled the order because as of this writing, it still hasn’t left their warehouse yet!!!

I wish I never ordered from this company. Should have looked into them more. I agree with all the 1 star contributors. Don’t order from this company!!

This company is completely misleading. My order promised 2–4 business day shipping and instead took almost THREE WEEKS to arrive. No proactive updates, no accountability, nothing. If you’re going to take that long, be honest about it instead of baiting customers with false shipping times. I would have never ordered if I knew the truth. This was a waste of time and money, and I will never order from Willow Ace again. If you value reliability or transparency, look elsewhere — plenty of companies do this better.

Ordered socks and never got a tracking number emailed them and they said they had a high volume of orders after a week or so nothing so l canceled my order and it wasn't until l went to their web site that l got a response from them, now l am waiting for a refund which they say will be 4 to 5 business days. I guess they need my money

Ordered and never received. Stopped returning emails.

Ordered and paid October 28th of 2025, it’s December 4th and still haven’t received anything yet. Contacted them several times and all they had were excuses. Poor excuse for a business. Emailed them and girl lied about when they would ship. Still in the process of getting refund from my credit card.

Ordered socks on October 4th and it is now December 3rd and nothing. I have no socks and the only couple times I’ve heard back from the company was to give me more reasons for more delays. The socks were in stock when I ordered or I wouldn’t have placed an order. This company is not reputable and is running a scam. Stay far away.

What an awful experience. They charged me for an order and after a long time I checked on order only to be told you were charged to reserve the product when we do get it in but we dont know when that is. You will be a priority though. FOR SOX?