Willoughby's is proud to be NYC's oldest Photographic emporium serving consumers through three centuries! Willoughby's is an authorized dealer for major brands.
Willoughby’s Camera (willoughbys.com) has 92 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Sonny K.
Bought a X-T4 Camera as it was advertised and listed on their website, without any coupon. Next day I got a call from them, stating what I have bought was "European" model and asking another $300 to get a "Domestic". I went back to their web site and saw all models on their web shows the same thing that I bought! I was lucky enough to cancel my order and get my money back. STAY AWAY
Robert G.
Willoughby’s advertised a specific camera in stock and for sale new ! I ordered and paid for it with a credit card …. 2 days later I get a phone call that told me that the one I ordered was an “European “ model and I would have to pay for shipping from Europe (not true on the website) ? BUT if I pay $400 more they will sell me the display model in the store but it had to be “checked out” and would take 2 weeks to ship !!! I told him no that I would cancel and then amazingly enough , he “talked” his manager into shipping sooner !! I refused and he tried the hard sell that “they are back ordered and hard to get and if I didn’t buy now , it would be gone”… I still refused because something didn’t feel right with me and conversation!! 2 days later , they called back and still had camera !! They also still have the camera that I ordered on their website as “in stock” and available for immediately delivery !!! They are scam artists and I wouldn’t buy anything from them ever !!!
Wendy H.
I also experienced their bait and switch scam. I placed an order for a Sony FDR-AX700 4K camcorder that showed a price of $1399 on Tuesday. I received a phone call on Wednesday, saying they were ready to ship it, however they needed to know if I wanted the "international version" which would cost 32% more to cover customs fees and taxes. He then offered the "U.S. version" for $1500 plus. I told him to cancel the order as I can get it elsewhere for $1400 and he sarcastically said "good luck with that". I will not make ANY purchase from this business.
rick T.
Worst experience in 40 years. Purchased a lens online , get a call next day from " Jimmy " telling me the lens I purchased is the " European " model , the US model is $ 300.00 more , the online add does NOT mention this ! Classic bait and switch. I tried to cancel the order but got no response via email or repeated phone calls. I had to file a claim with paypal to receive a refund. This company should be prosecuted for fraud. My advice to anyone is buy from reputable camera store.
isaac L.
Ordered a camera 11/26/2021 called in few days latter on the 30th to check on the status and was told order is being received and will be shipped today, Then got a phone call few minutes latter "item is backed ordered - and out of stock" Meanwhile when we are checking online on their website it still shows "in stock" very unprofessional and poor customer service.
Mark M.
"Willoughby's Photo Emporium" runs a bait & switch scam that's really slick. I ordered a Fujifilm XF 35mm F1.4 lens at the advertised price of $519 USD. I received an email that I needed to talk to "Jimmy" to provide information to process my order. When I phoned, Jimmy told me that I ordered the international plastic mount version of the lens. He said the domestic version with the metal mount would be $699 USD. I declined and he came back with, "What if I could give it to you for $599?" I declined again and he asked what he could do to make me happy? I declined once more and he informed me that because I used PayPal, I would be charged a $50 order cancellation fee. At that point I realized I had been expertly scammed... It's worth mentioning that their product listing does not mention an "international" version versus a "domestic" version of the lens. The product description and specification tabs contain no mention of it either... Watch out for Willoughby's!!
Jonathan H.
The team at Willoughby’s went above and beyond to make sure that my order was correct. I accidentally ordered the international model Canon 90D. They called and made me aware just in case I made a mistake. I did. I was able to correct the order. They even gave me a faster performing SD card. In a time where it seems customer service has gone out the window, Willoughby’s went above and beyond. I’ll keep coming back.
Sandra Sales IP S.
We purchased a camera thru their website and the following day they called us to say the price was $2,000 dollars more because I am in US and the price they have listed belongs to European market. So should go to create a website in Euros for that market and be clear in your American website that prices are not real!! You can not play with your customers listing erroneus pricing!
