Willoughby’s CameraReviews of willoughbys.com

We originally ordered a Canon 5D Mark IV Kit for $3,099. Willoughbys called us back and said we need the USA version for another $500. Our card was charged $3599, but we were shipped the $3099 non-USA version. I tried registering it through Canon USA, and it would not let me, confirming that we did not get what we paid for. I called Canon & confirmed, then called Willoughbys and spoke with the guy who said we need to upgrade. When I called out that we got charged for something that we didn't get, he said 'SO??!' and started yelling at me.

I purchased a lens from them online. It has been 10 days since my purchase and I have not heard from them. I tried calling and got transferred to the "shipping center" two times (which is a voicemail inbox). Now they wont answer my calls at all... I have not been rude to anyone, I would just like to know the status of my order and they wont talk to me. I have never been treated this way by a company before... I guess I will give them another 10 days to ship my lens before opening a case with my credit card company.

Bait and switch advertise model not the model they are selling i informed them and they still havent corrected on there site be sure to call and verify import models not labeled on web site they swear the ad is correct

Yep. They are scammers BIG TIME. I Used Fortiva to pay and they said with "financing" (through Fortiva) I can't get the international/grey item... So I gave him my CC for the difference. This is a TYPICAL bait and switch. That lowest price you see comes with about a $100-$200 dollar difference before you're through. I called back and said, "Im confused... You took a credit card for the difference, but the original "financing" is a CC... Why did you need a new CC?" He rambled about financing vs a credit card... I told him I have the Fortiva credit card in my hand... He stuttered some more before I said, "I see so, this is your scam. I just want to make sure Im getting my lens at this point." Worst company ever. I was so excited I had found this site with great prices... It really is true that you get what you pay for!

I would choose zero stars if possible. This company has a regular scam and unfortunately I was sucked into it. Same as the other reviewers- I was contacted by 'Jimmy' the day after I purchased a Nikon D850 online and told that I had purchased the 'International model' of the camera. They told me the camera would not work for my purposes if I planned on using it in the United States. I told Jimmy I wanted to cancel my order and take a look at the website to make sure I was buying the camera I needed. Cancellation would incur a fee, so he offered to switch the camera out for the US model for the difference (more than $600, or the same price the camera is being offered on every other website). Not wanting to pay the cancellation fee, I agreed to the upcharge. Once off the phone, I immediately realized that I had been scammed. NOWHERE in the ad was this noted as an international model (I had saved screen shots) and even if it had been, there would have been no functional difference for me (the menu on the international model is available in multiple languages....that's how it differs). I contacted the business by phone and email asking to cancel my order and to this date I have not heard ANYTHING back from the company. I'm working with consumer affairs in NYC and the state where I live. I've also reported the fraud to my bank for a refund and I'm contacting the Better Business Bureau for help resolving and warning others to avoid this company. Check the BBB website for more very similar complaints. How is this scam allowed to continue? If anyone has advice for bringing down this company, I am all ears. I'm on this until I get my money back. I hope this warning helps other potential customers!

SCAM SCAM SCAM SCAM DONT BUY FROM THEM. THEY ARE NOT CERTIFIED DEALERS, SO MANUFACTURE WARRANTY ARE NO GOOD. THE SAY NEW ON THEIR SITE BUT SEND YOU USED EQUIPMENT SCAM SCAM SCAM

The prices are not right and the manager Jimmy is extremely rude. The warranty is mandatory and they do not inform in the website. I had the worst experience.

BAIT AND SWITCH BEWARE Ordered Canon Camera a few days ago on-line for $1029.00. They (Ray) called me yesterday to "let me know" that the product I ordered for $1029.00 was the "international version" of the Canon EOS 90D not supported by Canon" and that an "American version for $1199 existed." He wanted to make sure that I knew what I was ordering and gave me the choice of ordering the American one, which I did, only because of what he had just told me. That cost me another $170.00. Nowhere on their website does it say this is an International version and that an American one exists. He also told me this purchase included a 3 year warrantee, not posted on website either. Was just told by B&H photo that yes there are two versions (which they do not sell, they are a licensed Canon dealer of only the US products, which I highly recommend, since I had always purchased through them in the past, but thought I was getting a better price with Willoughby's, so I ordered and have now cancelled with them) and because Canon doesn't warrantee the international version, the local dealers have to offer their own warrantee. Again, it wasn't mentioned on Willoughby's website. I have left a vm and sent an email to Willoughby's to cancel my order and requesting refund and am waiting to hear back from them. DO NOT TRUST THEM