Willoughby's is proud to be NYC's oldest Photographic emporium serving consumers through three centuries! Willoughby's is an authorized dealer for major brands.
Willoughby’s Camera (willoughbys.com) has 92 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Michael L.
They did the bait and switch to me. They lied and said the lense i bought had a plastic mounting ring and if I wanted an original it would cost significantly more. I give it two stars because they didn't give me a hard time canceling.
Hao Y.
Bought my Sony z90 camcorder and an extra battery here: Minors 1 points: Placed order but got a call from them and was told the price is EU version and cannot use in U.S. , and extra $400 is needed to get a U.S. version … asking for canceling was denied with some fee to be charged … had to go with the $400 option Minors 2 points: paid $99 for extra battery but it turned out not genuine version dying fast (found a genuine one from Amazon $79 later, $99 original with $20 discount) So far the camcorder works well so still keep 2 stars
Kabocha
Found "Great Pick" on Google Shopping from this store. Ordered through the store website, and two days later, got a call to "confirm" the order, asking me if I want to change the merchandise to US warranty, which will cost me another $100. Said "no thanks," then another week went by with nothing. Called the store again, and the merchandise is now "oversold," yet the store continues to advertise the merchandise for the same price in Google Shopping. Does this store have any intention of selling the merchandise at the advertised price? Why is Google still showing "Great Pick" on something unavailable?
Jill M.
Before ordering a camera online I phoned to make sure they had it in stock and was assured they did. I placed my order immediately following the call. The next day I received an email to call and speak with Jimmy about my order. Jimmy told me that I could only purchase the camera as a part of a kit that was double the price of the camera. I told him to cancel the order which he said he would do. We'll see what happens next. Editing this to add that the site is still showing the camera in stock in both colors with and without a lens.
Norman R.
Went in looking for rifle scopes Nikon ProStaff 3-9X40 for my AR, they didn't have the many brands compatible with my weapon, guy told me he would order them and should have them the next day. Came back the next day was told the truck hasn't came in yet. Came in the next day and was told they didn't get ordered. Needed them for the weekend, ended up finding some @ 42nd Photo. Store was nice, dude in there seemed cool, just wish he would of told me they weren't going to order them.
Becky H.
First experience with this company while visiting NYC, and I must say the hypocrisy of a few employees were utterly unbecoming - the glassed, old woman even took the liberty of mutilating my photo as I exited the store. She prohibited her fellow colleagues to not “mess with him”, and went further with her unprofessionalism by using profanity because I asked for a receipt with my purchase. However, (2) Stars because I was assisted very well by another lady, and an older gentleman; the stars are for those two. I do appreciate the folks that kept their exemplary patience by making sure I left with my questions answered. I hope this helps future patrons because Willoughby’s Camera needs to acknowledge that a few of their employees are highly passive aggressive, and needs to absolve such behavior.
