wildpastures.comReviews of wildpastures.com

Response from wildpastures.comMay 20, 2025

Thank you so much for your heartfelt and detailed review—it truly means a lot to us! We’re so glad to hear that you love what Wild Pastures stands for and that our Customer Service team has consistently delivered the level of care and support you deserve. It’s our goal to make your experience as seamless and positive as possible, and we’re thrilled to hear we’re hitting the mark. We're especially grateful for your trust as a busy mom and caregiver—it’s an honor to be part of your household. And we completely understand your feedback about the ground beef; we’re always exploring ways to expand our offerings and will definitely pass this along to our team. Thank you again for supporting regenerative farming and for being such a valued part of the Wild Pastures community. We’re lucky to have you with us! —The Wild Pastures Team

Response from wildpastures.comMay 20, 2025

Thank you so much for your kind words! We’re thrilled to hear that you and your husband are happy with the quality of the meat and the reliability of your deliveries each month. Andrea will be so touched to hear your feedback—she truly is a gem, and we’re lucky to have her on the team. We’re grateful for your support and so glad to have you as part of the Wild Pastures family. Thank you again! —The Wild Pastures Team

Response from wildpastures.comMay 20, 2025

Thank you so much for this incredibly thoughtful and insightful review. We’re honored to be your trusted source for high-quality meat and truly appreciate the care you’ve taken to compare and share your experience. Your point about the texture and clarity of our whole chickens is exactly what we hope people notice—real, clean food raised the right way. We’re also so glad to hear our customer service team has stood out to you. Providing prompt, kind, and fair support is something we take seriously, and it means a lot to hear it’s been felt on your end. Thank you again for your support and for investing in better food with us. We're grateful to have you in the Wild Pastures community! —The Wild Pastures Team

Response from wildpastures.comMay 20, 2025

Hi there, Thank you so much for supporting our mission and taking the time to share this honest feedback. We're thrilled to hear you’ve been enjoying many of the cuts, but we're genuinely sorry about your recent experience with the ground beef. That’s not the quality we aim to deliver, and we completely understand how frustrating it must be—especially when it impacts a staple item in your order. We appreciate you reaching out to our team already and want you to know we’re actively looking into this. Your feedback is invaluable as we continue working closely with our processing partners to improve consistency and quality across every cut. Please know that we’re committed to making this right and keeping your trust. We’ll follow up directly to help resolve the issue and keep you updated on next steps. Thank you again for being part of the Wild Pastures community. —The Wild Pastures Team

Response from wildpastures.comMay 20, 2025

Thank you so much for giving Wild Pastures a try—we’re so glad to hear you’re enjoying the quality of our meats and the flexibility of the subscription! It means a lot to know that our mission and sourcing practices are resonating with you. Supporting your health while also supporting regenerative farmers is at the heart of what we do. We’re also thrilled to hear our customer service team has made a great impression. Thank you again for your thoughtful words and for being part of the Wild Pastures community—we truly appreciate you! —The Wild Pastures Team

Response from wildpastures.comMay 20, 2025

Thank you so much for your kind words and support! We’re so glad to hear you’re enjoying the quality of the meat and connecting with our mission—it truly means a lot to us. We completely understand your interest in having more flexibility with substitutions, especially when it comes to ground beef. While we do our best to build customizable boxes within our pricing model, we’re always exploring ways to give our members more options without extra cost. Your feedback is noted and appreciated—it helps us improve! If you haven’t already, feel free to reach out to our team at [email protected] and we’ll see what we can do to help. —The Wild Pastures Team

Response from wildpastures.comMay 20, 2025

Hi there, Thank you for taking the time to share your feedback, and we’re really sorry for any confusion or frustration this caused. It definitely shouldn’t feel like you’re being charged unfairly, and we’d love the opportunity to make this right. Pricing can vary depending on the delivery region and any legacy discounts or promotions tied to an account, which may explain the difference you saw. That said, we never want our members to feel taken advantage of and are happy to review both accounts with you directly. Please feel free to reach out to our team at [email protected] so we can take a closer look and make sure you're getting the best possible rate. We truly appreciate your past support and hope we can earn your trust back. —The Wild Pastures Team

Response from wildpastures.comApr 28, 2025

Thank you so much for taking the time to share your feedback. We're very sorry to hear that you were disappointed with the quality of the meat you received. This is not the experience we want for our customers, and we truly appreciate you bringing it to our attention. We work closely with family farmers who raise their animals on pasture year-round without the use of hormones or antibiotics, and we aim to deliver only the highest quality. That said, we understand how important it is for the product to meet your expectations when it reaches your table. We would love the opportunity to make this right. Please reach out to our customer support team at [email protected] or call us at (888) 396-1115 so we can assist you directly. Thank you again for giving us a try, and for your honest feedback—it helps us continue to improve. – The Wild Pastures Team