wildpastures.comReviews of wildpastures.com

Response from wildpastures.comJul 1, 2026

Hi there, thank you for taking the time to share this, and we are truly sorry for the frustration you have experienced with delivery. Meat sitting out for that many hours before you can get to it is not the experience we want for any customer, and we completely understand why this has been so discouraging, especially after raising it with us before. We would really like the chance to look into this further and see what options may exist on our end. If you are open to it, please reach out to [email protected] with your order details so we can dig into what happened and talk through possibilities for delivery going forward. We appreciate you being a customer and we are sorry to see it end this way.

Response from wildpastures.comMay 15, 2026

We’re truly sorry to hear about your recent boxes and completely understand your concern, especially while pregnant. Damaged or improperly sealed packaging is not the experience we want any customer to have, and we agree that it needs to be taken seriously. Our team would really appreciate the opportunity to look into this further, document the packaging concerns, and help make this right. Please reach out to us at [email protected] with your order details and any photos of the damaged or leaking packages if you still have them. We also appreciate your feedback regarding the box contents. Our goal is always to provide high-quality, responsibly sourced meat at a strong value, and we’re sorry to hear the recent selections have not felt that way. Thank you again for bringing this to our attention.

Response from wildpastures.comDec 17, 2025

Thank you for taking the time to share this feedback. We’re truly sorry for the issues you experienced with packaging, leakage, and freezer burn -this is not the quality standard we aim for, and we understand how frustrating and disheartening this has felt. Your comments about vacuum sealing and handling have been shared directly with our quality team, as improving consistency in these areas is a top priority for us. We genuinely appreciate you believing in our mission and pointing out where execution needs to improve, and we’re also grateful for your kind words about our customer service and recipes. To make sure you were properly taken care of, we have requested additional details about your account so we may provide additional support. We look forward to helping and supporting you with your order.

Response from wildpastures.comNov 26, 2025

Thank you for taking the time to share this detailed feedback. I’m really sorry to hear about the repeated issues you’ve experienced with vacuum sealing and the ribeye quality over the past several months. That isn’t the level of consistency we want for you, and I appreciate you letting us know. I’m also sorry if any of your interactions with our team ever felt anything less than supportive. You deserve to feel heard and helped every time you reach out. I also understand your frustration with the recent pricing and box option changes. We try our best to be transparent and to keep costs as stable as possible, even with the rising prices of high quality, pasture raised meats. Your feedback about how the changes felt on your end is important, and I’m sharing this with our team so we can review how we communicate updates moving forward. We truly value you as part of Wild Pastures, and I’d love the chance to take a closer look at your account and help find a setup that feels fair and works better for you. If you’re open to it, please reach out to us directly with your account email so we can support you one on one. Thank you again for your honesty. Your experience matters to us, and we want to make this right.

Response from wildpastures.comJul 22, 2025

Hi Nicholas, Thank you so much for being a loyal customer over the past three years. We truly appreciate your support and are very sorry to hear that this experience left you feeling frustrated and disappointed. We understand how upsetting it must have been to receive a pricing update without seeing the exact new cost right away. Our intent with that email was to be transparent about why the change was happening after five years of stable pricing, but we now see that not including the updated price upfront created confusion and frustration, and for that, we sincerely apologize. For clarity, we did mention in the email that updated pricing details would be shared in the shipping notification before your next order. That said, we completely understand how that may not have felt like enough time or transparency for you to make an informed decision before being charged. We also want to acknowledge that you reached out with concerns. Our team responded within 24 hours and provided all the requested details, including your new pricing. We understand that by the time you saw that information, the experience had already left a negative impression. That was never our intention, and we are truly sorry it felt that way. Your feedback has been taken seriously and is already helping us improve how we communicate important changes. We always want our members to feel informed and respected. While we are sorry to see you go, we are grateful for the time you were with us and for the thoughtful feedback you shared. If you ever choose to return, we would welcome the opportunity to serve you again. In the meantime, please do not hesitate to reach out to us at [email protected] if there is anything more we can do.

Response from wildpastures.comJul 9, 2025

Thank you so much for taking the time to share your feedback — I’m truly sorry to hear about your experience. That’s certainly not the quality or delivery condition we aim to provide, and I completely understand your frustration. We do have a 30-day satisfaction guarantee and would have gladly made it right if we had been made aware. We always want our customers to feel confident in both the quality of our products and our service. If you’re open to it, we’d really appreciate the opportunity to make this right. Please feel free to reach out to our team directly at [email protected], we’re here to help!

Response from wildpastures.comJul 8, 2025

Thank you for taking the time to share your experience and we're truly sorry that things didn’t go as they should have. We completely understand how disappointing it is to receive a product that doesn’t meet expectations, especially when it comes to something as important as the quality and safety of your food. When you reached out, it was outside of our 30-day satisfaction guarantee, but we still wanted to do right by you and offered a credit toward your next order as a gesture of goodwill. We are happy our team was able to connect and offer support options. If you ever decide to give Wild Pastures another try in the future, we’d love the opportunity to serve you again.

Response from wildpastures.comJul 8, 2025

Thank you so much for sharing your honest feedback. We’re truly sorry the flat iron steaks and brisket didn’t live up to your expectations. We know how important it is to receive tender, flavorful meat. Please know that we stand behind our products with a 30-day satisfaction guarantee, and we’re always happy to help make things right. If you’d like any further support or assistance, please don’t hesitate to reach out to us. We really appreciate you giving us a try and your feedback helps us continue to improve.