Wild Fork FoodsReviews of wildforkfoods.com

I don't particularly like to give negative reviews, but I just want to be honest here so that others using Wild Fork's services know in advance what may happen. Note: Before making a purchase, I was mildly concerned when I noticed that most reviews were between 3 and 4 stars, but I decided not to worry. It turns out that there is a reason for those reviews. Here, I will list the pros and cons of my recent (and only) experience with Wild Fork Foods. Pros: The food arrived on time. When it shipped, I was notified, and I was also notified within minutes of the package being dropped off at my door. Also, later when I contacted customer service, the agent was very understanding, helpful and professional. I am very pleased with how she handled my complaint. Cons: The box that I received was not in good condition, and tape was falling off. The insulation (inner lining) was very cheaply put together. No ice packs were provided inside to keep my meats from thawing out. Some items were thawed out almost completely, and one item (a meatloaf) was even falling out of its paper packaging. And on top of all that, I was shipped the wrong order altogether. I am giving two stars instead of one because the customer service was good. Though my roommate and I were disappointed not to have received what we wanted, we were able to keep the other foods which we received (the ones which were in good condition). Also, I was promptly issued a refund after I submitted photos of the incorrect food items which I received. I really appreciate that Wild Fork Foods was so quick to take care of this.

2 orders in 2 weeks arrived spoiled. Think twice before you order. Dan S. Flint Michigan

I purchased a 2.5 lb. rib eye cowboy steak for $37.45 with no shipping using my Discover card. The order was confirmed. I received an alert email from Discover that $53.18 had been charged to my account (I'm alerted when any amount over $50.00 is charged). I contacted Wild Fork to find out why I was charged more than I expected. The customer service rep was nice and helpful and said that was just a pre-authoriztion. I wasn't buying it because it made no sense to me. I cancelled the order right then. I received email cancellation confirmation of the order and now I have to monitor my Discover card for any postings from them in the next few days. My first experience with them and a BAD one at that.

They have no idea where the order is. UPS Tracking indicates that the Label was created a 11 DAYS ago but that it has NOT YET BEEN SHIPPED. I'm tired of getting a run around from WF Customer Service. I requested a prorated refund of my Membership Fee. Not surprisingly, WF has not even replied to this request. I do not want to do business with Wild Fork EVER again.

Ordered a Prime brisket. supposedly to be around 14 plus lbs, totaling about $75. Wrote them an email to tell them I had no room to store a brisket over 15 LBS. They responded with this,"Unfortunately, we are not able to accept requests for specific sizes or weights at this time. This has been highlighted as an area of opportunity for the future. Our team is trained to pick as close as possible to the approximated weights listed on our website, though this may vary depending on the current inventory. The brisket arrived at 21 LBS! and cost $106 PLUS. Thats HALF again as much weight as estimated and almost 50% more than estimated cost. Their team training OBVIOUSLY leaves a lot to be desired.

You people that complain about their service probably argue or complain about everything. Companies are short staffed these days sorry they didnt fly it to your home with drones but guess nothing will make you happy. I have ordered from them almost 10 times never had an issue. I give them 5 stars their great and the meat is delicious.

After a number of orders over previous months the latest hasn’t even been shipped a week after ordered even though I received an early email that it was packed and a ups label had been created. I did contact their customer service who advised that they were having fulfillment issues at their warehouse. I have cancelled my monthly membership and will not order from Wild Fork again.

I have placed a number of orders with Wild Fork over the past eight months. In that time, we have had two occasions where an issue occurred with a product. I emailed customer service and within two days, received a reply and credit. Food has come frozen and in good order. Would highly recommend.