K. A.
Customer Service is lacking...
Love the products but custom service is lacking. There is no direct way to get in touch with them and it takes a day or two for them to respond to emails. Then, there are one line responses, a snarky attitude, and the back and forth email chain (to someone new every time) takes days to get anything done or receive answers in a timely manner. Returned a package and was told it wasn't received, but as soon as I provided tracking it magically appeared. Waiting for an exchange now. Let's see how long this takes.