Wild ApricotReviews of wildapricot.com

Wild Apricot is consistent, easy to learn and to master. The value of using this software is not just the complexity of learning new features - but the help provided if or when we need guidance along the way. We are a small staff with multiple tasks and interests to stay ahead of our member's needs. Wild Apricot is always there to answer our questions and point us in the right direction to move forward.

I was a webmaster for two non-profit organizations and now WildApricot has increased annual subscription fee from $640 to $810 for the same plan. It is about 27% increase that we cannot afford to pass on to our members and customers. So we decided not to renew our subscription with WildApricot and moved to a new platform that supports non-profits and provides discounts.

Recent technical issue with how the website posts the number of registrants and openings for an event. The event page and the Upcoming Events "gadget" doesn't count a registrant with an unpaid balance. This is causing tremendous confusion among our members and event leaders.

I do some of the calendar work for our society and find it very easy to post events or to modify the information. Getting a cancellation notice out is quick and easy!

Horrendous customer service. I have emailed the "customer service" for help for at least a couple of weeks with no response.

Impressive Interface but BEWARE This might be a good choice if your agency has a professional web person and that person continues to hold that position. But if you are an agency staffed by volunteers, this might NOT be a good choice. If your webmaster needs to be replaced by someone with only medium web skills, this might NOT be a good choice. The tutorials are designed to help a person SET UP a site, but there is NOT a lot of help for maintaining an existing site. Some help files are excellent, but others send you into an endless loop. An example of this: help files say that you can change the fonts on calendars, and perhaps earlier versions did allow this. But with the current themes this can only be done with CSS (something the average person can't do!) I waited an hour to get help via CHAT, only to be told I needed to hire a third party developer to help with my problem. To be fair, we had a lot of inexperienced people touching our website over the years. The most recent volunteer asked for help via Chat, and the chat staff person recommended a theme change. I don't think that person cautioned us enough about the full impact of that change. As a result, we now have calendars that can't be printed. I repeat: we have inexperienced people trying to do a job that requires a certain level of skill. We made a mistake, but that mistake was based on advice from "Support Staff." That mistake can only be fixed by hiring a third party vendor or learning CSS ourselves. OUCH! We will continue to maintain this site. Eventually I may learn enough CSS and get one of the calendars back to the old-fashioned black and white format that our volunteers need. But I want to warn others: yes, there is some impressive stuff here. But BE CAREFUL. This interface may not forgive you if you make a mistake.

Customer service is non-existent. I've been told for days to utilize the live chat feature - nope, it is not available and hasn't been for days yet we have a paid subscription. The templates are buggy and when you ask a question about why it isn't working you get referred to a FAQ that doesn't address the issue you are having. I don't think there are actual people who work at this company. Plus they are increasing their prices for this below-average software and services.

DO NOT USE WILD APRICOT. Every request for support for my account takes way over 5 business days for a response, if it's answered at all. On-line documentation is unreadable. I've been with Wild Apricot for about 7 years. Phone support to totally gone, which is interesting as they keep raising prices. I've pinged support, accounting and then a key executive on LinkedIn for my financial update issue and NOTHING. Save yourself and your association the time and agony - go with any other vendor, DO NOT USE Wild Apricot.