Wild ApricotReviews of wildapricot.com

I have used Wild Apricot for several years for our organization and have been especially pleased with the customer service they provide. They also have strong standards for data security. The only challenge I have found is that they don't provide any means of maintaining a historical snapshot of membership trends: for example, how many members did we have in 2016 at each of our membership levels? Even without that ability, I still find Wild Apricot to provide excellent value for the money.

Wild Apricot is a brilliant system for small associations to manage their members and online activities. It has a good online tutoring system and instruction manual and is very easy to learn while powerful in its functionality. I have managed our Wild Apricot system for the past 8 years and would find it hard to change over to another system. There is lots to keep me on side, not least the envisaged nightmare of migration to something else. From its inception Wild Apricot has grown to become a more and more complex system. This is helpful on the one hand as more and increasingly sophisticated functions are developed and the system keeps pace with technological developments. On the other hand, sometimes the elegant and simple solutions that were available previously have been lost due to increasing complexity. The modern trend to fix things that work well and don't need fixing has not been entirely avoided. The growth has also affected the team. Support responses were more obliging in the initial years and have deteriorated somewhat later on. To give an example: my system has been bugged by an error message for a very long time which happens at login and upsets a lot of our members. Unfortunately, aside from providing as much circumstantial information as possible I was unable to reproduce the error message at will. The team member at Wild Apricot who was responding to my support ticket was not prepared to put himself out to follow up on the information I provided further than to say that I had to show how the error could be recreated. This I don't call a helpful attitude.

Hi We’ve been using WA for our website and Association software for close to 4 year. We had great success, emailing members, growing our membership, registration for events,online store, newsletters, etc. Our ~4500 members have great praise for the communication the software allows us to do. I could go on, but this just works. No more excell spreadsheets.....

Product still works well for its intended users, but recent steep increases in prices mean it is no longer a standout in terms of value for money.

Overall I love Wild Apricot software and their support is great. As a membership application is would be hard to beat. The only thing I would change is the website and email editors. We should have a CPanel like most website hosting is done and where we can FTP from an offline editor. Emails are even worse in designing. With the website being so closely tied into the databases, it might be hard to implement.

It's not quite intuitive to use, but I've learned a lot without training. The help screens are fabulous. The software has a lot of features our club uses and doesn't use. I am not the main power user, but I find it easily meets my needs.

Hate the updates and changes when just getting adjusted to site. Most Wild Apricot people have been kind as I attempt to walk me through changes. Keep getting better don't go backwards.

Wild Apricot is an excellent integrated solution for membership, events, and website. Like any integrated solution, it has some limitations/quirks across the three modules. The website design limitations seem to be the ones our organization struggles with most. Tech support is strong and they review suggestions for enhancements, upgrades, and/or changes regularly. We are looking forward to taking advantage of the new Store feature, no more "faking an event" to sell an item or subscription! : )