Wild ApricotReviews of wildapricot.com

There are scammers operating through this service, sending phishing emails which attempt to trick people into "upgrading" imaginary services which were never signed up for.

WARNING: I made the mistake of not reviewing this one star section. I found this company's dealing not only unprofessional and non-responsive but antagonistic. They have no concept of working with organizations and are only interested in getting money whether their service works for you or not. I did not find them to be honest dealers of services.

Takes the hassle out of routine membership chores and offers a great opportunity to showcase your club/association with the website. A good mass communication tool as well.

User friendly... Thanks.

This landed in my spam. Didn't see it until now. But if I recall, your support was responsive and answered my problem to my satisfaction. As always!

As others have stated, in a single word, Support is what is lacking. We've been using this for about 6 months after the trial period. During the trial period, Support was excellent. The problem is that you will not learn everything that you will need during that period. After you purchase the product/membership, Support is practically non-existent. Text support is naturally truncated. Email support has taken up to 3 weeks to get a response. Would not recommend them. I also would not pick any products in the Personify family of companies.

I have been using Wild Apricot for years, paying their highest-priced tier. Ever since Personify took over, we've seen a steady decline. It's now to the point where the website interface operates so slow, it's nearly impossible to use. Their support system is strictly through chat, and their hours are very limited, they never offer support on weekends or ANY kind of holiday.

I have been a webmaster on Wild Apricot for two non-profits for close to a decade. The advantage is that its built in tools allow a non-professional to build and maintain a website and membership database. While I have quibbles, those key processes are excellent. I think the worst aspect of Wild Apricot is their ability to handle text editing. As a webmaster who needs to create and maintain a lot of pages, text is where I spend most of my time. I waste so much time dealing with the idiosyncrasies of this process. My big concern is that after the buy-out a few years ago there seems to be an emphasis on improving profitability. Customer service has gone to hell. New products are all focused on generating additional revenue for the company and haven't been of value to us. Subscription prices are increasing at high rates. The organizations I support are looking for alternatives.