wigsbuy.comReviews of wigsbuy.com

From the wigsbuy.com site I ordered an item described as "medium salt and pepper hair curly human hair lace front women wigs for older women" as pictured. No color number was given for it as other colors with numbers were pictured. Directions said something similar to"this wig, this picture" to indicate my choice for the wig pictured. I was sent a jet black wig which I did not take out of the plastic bag it was contained in inside a box. Numerous, numerous emails which now have stopped did not address my issue which is I was sent the wrong color wig. It was clearly advertised on the site as "salt and pepper" along with a picture of a model wearing it. Some of the emails from wigsbuy stated that they could not locate my emails, others suggested that if I wanted what was pictured then I would need to return what was sent and exchange it by paying $25 for reshipping. How could they respond to me if they could not locate my emails. Some of the emails stated that I would get 60% of the refund price after the deduction cost of $70 for their processing and handwork because they could not resell the wig. All emails came from a "Rebecca" in their customer service department and came days or weeks after my reply to them. Eventually, they stopped communicating with me altogether. Their phone number listed cannot be reached. The salt and pepper wig I ordered has appeared on and off of the site at various times and at various prices. My credit card was charged $143.22. I'm exasperated at this point and feel like I've been duped by this company. I called the sorting facility listed on the package sent to me in Springfield Gardens NY, only to be told that they only ship items and that I would need to contact the site's customer service.

I have emailed 9 times to get customer service to cancel an order. I placed an order and received message order was canceled. However, they processed two wig orders on the same wig and charged my credit card two times. NOT happy with customer service or this company. I have received no response from anyone at wigsbuy.com Would NOT recommend this company to anyone

zero communication from anyone after multiple attempts over almost a month and a half of nothing. disputed the charged through my bank. Finally they show up at my doorstep and look absolutely nothing like the curl in the photo. I wanted curly extensions to match my natural curl, and these extensions looks like when a girl with straight hair curls her hair. (wavy at BEST.) very unsatisfied especially after i paid $150.00 and then a $35.00 duty fee. I read the bad reviews but thought i would give it a try due to 1 or 2 good ones. NEVER AGAIN. DO NOT BUY FROM THESE PEOPLE. Thieves who ship from china. I want the extensions from the photo! not some random wavy sh it that i have no use for.

I could never get anyone to respond when I tried to return a wig that looked NOTHING like the picture. I'd get an email response saying they'd get back to me within a certain amount of time, and they never did. I sent numerous emails and messages via their website. NEVER responded. DO NOT BUY FROM THIS COMPANY.

Fraudulent! Do not purchase items from Wigsbuy. I purchased a Kerry Washington wig which looks more like a dead wet rat. I tried to call. No response. I sent email and got the same results. This is not a US company. They are in China. The reviews here are the truth. I wish I had looked up this company before I sent them my $157.16. RUN! Don't walk. Get away from this company! They are THIEVES!

Wish I would’ve read these reviews before I purchased this wig. It’s been 30 days and I still don’t have the daggone wig!!!!

They will not let me return the synthetic wig they sent me.They will not give me their return address. They will not give me back what I payed for it. They are very bad buisness people. it is now more than 3 months trying to get the return address. I do not want this wig. it is not human hair and not the right colour and I did not want the lace to cut.

I ordered a dark brown wig and they sent me a jet black wig. They spent several days trying to negotiate with me, sighting their return policy. I told them that their return policy is for the dissatisfaction with the product I ordered but they did not send me what I ordered. Their latest offer was for me to ship the wig back at my expense before refunding my money. They did not say they would refund fully when I returned the wig but did not say they would refund the postage to send it back. I started a dispute with PayPal. That's the only chance you are going to get all of your money back. If they want the wig back, insist that they send you a prepaid label and an email stating that you will get a full refund. If anyone gets scammed by these people, be sure to dispute it with your credit card company.They don't send you what you ordered and then they don't want to take responsibility for their error. The reason the wigs cost so much is because you are paying for express shipping. It took only 5 days for it arrive after it shipping. Quality of the wig...questionable. Only order from companies located in the US where satisfaction is guaranteed. If there is a drop down on the home page for a choice of currency, odds are the company is out the country. Update: I returned the wig but they would not refund my money unless I removed my reviews. I had already filed a complaint with PayPal but they decided not to go through them and email me directly so they would not have to follow PayPal's rules. I told PayPal what they had done. Bottom line, PayPal refunded my money and my postage. My advice is to always file a complaint with your credit card co. or PayPal. It may take a while but you will get your money back. Better still, avoid this company because they will make you make for something which is their fault. Very unethical. AVOID WIGSBUY! They are in China. Another update: Wigsbuy tried to get TrustPilot to remove my review. Since you are reading this, TrustPilot reinstated my review after I proved to them my case is legitimate. Don't believe WigsBuys response to this review. They have already been in contact with me with totally unsatisfactory resolution.