wigsbuy.comReviews of wigsbuy.com

This company is bad, I ordered my wig in November and it is still showing preparing, after numerous emails they kept saying just give us a couple more days. I bought this wig because I had chemo and lost my hair and wanted it for Christmas, I was already going through enough stress. I proceeded to then contact paypal and they have refunded me my money. This company is a scam and shouldn't be allowed to continue running.

Bought a wig, received it quickly using paypal. It arrived wrong color, wrong style. Unbelievable. The customer service was back and forth thru paypal. Wigsbuy tried to offer some chump change to drop my complaint with paypal and I could keep their garbage wig. They even tried contacting me directly thru email. Paypal finally returned my money but not till after I did a international return using a customs form. There is no tracking in china so, I could never confirm except thru pics I took of the mailing labels. By the time it was all over with and paypal returned some money, I was not able to claim the 45 bucks in mail charges. 4 months later, the ugly wig came back to me from China. I dropped paypal, I would have had better luck using a credit card. I complained to consumer affairs and GOOGLE as they allow their company to accept money from wigsbuy for topline ads. There are numerous complaints about WIGSBUY. I even contacted a writer who did an article on wigs and linked wigsbuy and told her about them. WIGSBUY IS BAD NEWS!

I ordered and PAID for hair extensions that never arrived (4 WEEKS LATER) The telephone number is a bogus number..When I e-mailed them to complain and entered the order number they provided me, THEY said there was NO SUCH NUMBER or it was wrong!! I have contacted American Express and they are going to get my money back. THIS OUTFIT IS A SCAM!! BEWARE!!

Bought a wig several months ago. Took forever to get it and it was not at all as pictured. I read the return policy which said you have to call to speak with a rep before you can return it. I tried to call, email, chat online with absolutely no response so I could not return it and am out $200. Terrible company. On top of that, I have unsubscribed to their emails multiple times only to find more junk from their company in my box. I have reported this company to the BBB.

Horrible service. I hope you're not in a rush for the order. Expect to wait at least 6-8 weeks for your order. Don't try getting in touch with their customer service because they don't respond. I finally disputed the charge and won my case. This is a China company but it is hard to spot on the website. I will never order from them again.

Scam- recieved an unfinished wig- This company sucks!!

This company is terrible. They don’t ship products promptly. The wig I received is made for a child’s head. My head is small and it doesn’t fit my head!! They are horrible.

This company deserves minus stars! Terrible customer service. Wig I ordered arrived many weeks after placing the order. When I finally received it, the wig did not fit or look like the online photo. I tried to return it, but customer service offered me two options. 1) keep the wig and get a 10% discount or 2) return the wig for a refund of about 1/3 what I paid for it. I requested the return anyway because I cannot wear this wig and I figured 1/3 back was better than nothing. I notified customer service and asked how to return the wig, but it's been a week and I have had no response.