wigsbuy.comReviews of wigsbuy.com

I don’t think this is a real company! Ordered almost a month ago “they” took my payment and I haven’t heard one word since

Oh No! Wish I would have researched the company before ordering. Was a little suspicious when all pics of wigs were of movie stars hair. Then when I saw a pic of the Ellen Willi 'Turn' wig at only $80 did the warning bells go off. No option to cancel order even though they say they offer that option. Called my c/c company but they said they couldn't reverse the charge, unless I don't receive the item in a timely manner. So will have to wait it out! Will definitely contact FTC and BBB if these goes south. :(

Been waiting over a month for 2 wigs. My order is in "processing" and has been since I ordered. Sent 3 emails, one cancellation. They offered me a 8% discount on another wig!!! Why would I buy another wig from them when I can't get the two I ordered . Horrible experience.I will have to file a dispute through PayPal.

This website is one of the worst experiences I had in regards of communications. I did a purchase. Got no confirmation, but used paypal, the transaction went thru, I thought it would be only time for them to process, etc. 2 weeks later, no confirmation, nothing. Trying to contact them any communication takes more than 2 days for them to read it (using Facebook messenger). They insisted no payment was done, regardless the amount of evidences. Thankfully PayPal assumed the case, tried to contact them, no response, and reimbursed me with no further due. WigsBuy = WigsBYE...

Do not order from this company. I ordered a wig from them on Jan 9, 2020, expedited shipping. It cost me $148.77 in all. It is now Feb 20, 2020. The wig has not yet arrived. I have disputed the order multiple times. The first, they contacted telling me they were out of town for a week, and then later followed with a form response saying it can take up to 12 business days to deliver. 12 business days have passed. The second time, I demanded either the wig or my money back. They have not responded at all. That second time was a week ago. I still await a response, although I assume by now one isn't coming. I reiterate, do not order anything from this company.

I wrote here 3 days ago, and I’ve seen one lady write a few hours ago. I have the same concerns where it’s coming from. I have started a dispute, and even Visa said there’s something odd there when telling her my story. Oddly enough, the same day I had a review come from this company, asking about their services....what a joke. I of course put very dissatisfied. Since that first review, I have had 2 emails, saying still... a shipment delay. Today I had that one has shipped. When I checked wigsbuy....lol it says partially shipped??? What?.. am I getting half a wig lol?? The other order I have, another email about shipment delay today. And on the email they offer a measly 8% off your next order. The shipment service does show China. I’m waiting still 3 months later from another Chinese company, what a mistake....it shows it still in plane mode a month later. You still can’t track it. This company is using the same one...”17TRACK”. I’m wondering, due to the virus outbreak, did they lose employees and thus the reason for all these delay? I feel sorry for the country, but I’d be afraid to even open the package.

I have very poor experiences with this WIGSBUY company. Firstly, why are these companies not stating that a) they are NOT in the U S.? And, b) why are they not stating that your product will arrive in several months, so with an addendum, to "back out now before paying"? Their customer service ranges from "Poor" to "Non-existent". Now I am afraid to even receive it with all the recent media trauma and diseases. I will dispute now with my bank. What an awful business, when we can receive orders normally within a week. My order, I needed for an interview 2 months ago. I am still waiting, and the Staus shows "Preparing"

Do not order hair products from this company. If you you risk months of waiting to receive it only to receive totally wrong style and color. They do not answer their phones. Only get email refusing to accept product. They do not want to refund your money. I ordered Brown with Copper highlights. They sent Blonde with gray highlights. And called this a slight color differentiation. Totally ridiculous. They had ads everywhere specifically targeting African American women. Yet totally not taking complaint seriously. Buy elsewhere or you will be sorry! Terrible experience!!