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wigsbuy.com (wigsbuy.com) has 670 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Hair Care & Styling · Istanbul, Turkey, Florida
Excellent
Hair Care & Styling · Worcester, Massachusetts
Excellent
Hair Care & Styling
Excellent
Hair Care & Styling
Excellent
Showing 550 reviews with 1 star · Clear filters
Shari B.
I ordered a wig from WigsBuy. I never received a tracking notice of any kind. The wig looks nothing like the picture, feels like straw, has a cowlick, very poor quality. I have requested a refund, denied. I am filing a dispute with my credit card company. Save yourself a lot of grief and do not buy from WigsBuy.
Rebecca F.
They advertise 100% satisfaction guarantee, send you a poor quality wig, refuse to honor the return policy without fighting with them, and then send you return instructions which violate Federal customs laws. They ask you to return the items as "gifts or samples" and to underreport the value of the item - and this is in writing! So you are required to break the law in order to return items to them. I've reported them for customs violations but they should not be allowed to do business in the US.
Jacque
If I had the option to give a zero, that would be my rate. I ordered wig color HH#1B, which is a short gray color. I ordered it on 07-14-2022 and received it 09-01-2022. What I received is a dark brown wig that looks awful. DO NOT waist your money with this company.
Deb P.
They do not honor their return policy. They send you multiple emails asking for the same information. Their goal is for you to get frustrated and give up. DO NOT SHOP HERE!
John B D.
This is a scam company. Complete rip off.
Beth
I spent nearly $200 to get a wig that took three weeks to arrive and looks nothing like the picture. What I ordered was ash blonde human hair with beachy waves. What I got was a yellow blonde shiny synthetic mess of bouncy curls. I'm going to have to make it work somehow since the cost to ship it back to China is too high. I tried leaving a negative review on their website but it wouldn't post.
Christina V.
Its a scam, i would avoid them. I had to negotiate, to get back 60% refund for a wig that was absolutely nothing like advertised. Then i had to pay an expensive postal fee, to return the item to them, in China, and then 6 months later, the wig arrived back to me in the post!!...Dodgy as you like!
Customerlisa
i wish i had read the reviews before i ordered the wig am out the money and still do not have a wig. they have no customer support. beware do not do business with this company.