Nicole R. F.
Dissatisfied
First, I ordered a wig. The color was misrepresented in the picture and was darker when it arrived.Thus, it was returned. Second, I ordered the lighter color that was platinum and white. It was much too light and was returned. My hair is light blonde and I prefer a mid length style without dark roots close to my own color. I have been disapponted with my orders and my experience at Wigs.com. Return labels are not provided and returns are at the purchasers expense. Certainly not the policy of other companies. In the future, I will search for another website or purchase a wig at a store.
Response from Wigs.com – The Wig Experts™Jun 27, 2018
We are sorry to hear that you aren't happy with your experience with us. We do offer a few options when trying to find the right color: 1. Color ring on hold program- You purchase a color ring so you can most accurately see the colors, send it back to us within 10 days and the full price of the ring will be applied to your purchase. We will even throw in an extra $5 to help cover your shipping costs! 2. Mail in a hair sample to our color specialists- Simply send us a swatch of the hair you wish to match and we will recommend the closest available color. 3. Use our online color charts- We provided the most accurate color swatches available for your convenience. Keep in mind, computer monitor all vary in clarity and resolution. This may not be the optimal choice for you. Wigs.com also has its exclusive TruColor feature, which shows you a photo of each best selling wig in every color available! You get to see the full color distribution of each color on the actual wig you are interested in! This is a feature exclusive to only wigs.com. We would like to try and help find something that would work for you and hope that you allow us to assist you. Our client care manager tried to contact you as well at the number we have on file and it wasn't a working number. Feel free to contact us at 1-800-581-2001.