Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Jul 10, 2018

We are sorry to hear that, as we do want to try and keep our clients and for them to be happy. We will ship you out two of the gift with purchase bags today and you will receive email confirmation. Again, we apologize for the experience and delay.

Response from Wigs.com – The Wig Experts™Jul 9, 2018

We are very sorry to hear about your experience. The backorder process is something we have been working on making better for our clients. There are quite a few manufacturers, so that when a client orders it will let you know it is a pre-order. We also are notifying clients within 24-48 hours when something they ordered is out of stock. We also offer you the benefit of our client care representatives to place orders and check stock on items. We do hope that you allow us another chance to serve you and we appreciate your feedback.

Response from Wigs.com – The Wig Experts™Jul 5, 2018

We are sorry to hear that you weren't satisfied with the piece you received. You do have the option to return for a refund (less the handling fee), however we don't cover the shipping to you or back to us. The other option is store credit in which the handling fee would be waived and you could purchase something else that may work out better for you. We appreciate your feedback and do hope that you allow us another chance to assist you in the future.

Response from Wigs.com – The Wig Experts™Jul 5, 2018

We are sorry to hear that you weren't happy with the piece you received. You do offer you the option to return (instructions on the backside of the packing slip). We would be happy to look further into the call for you if you can provide us more information. Please contact our client care team at 1-800-581-2001. Thank you for your feedback.

Response from Wigs.com – The Wig Experts™Jul 3, 2018

We apologize for the delay with your order and processing. We are looking further into this and will contact you today in regards to the order. We appreciate your patience and understanding.

Response from Wigs.com – The Wig Experts™Jul 2, 2018

We apologize about the delay with your order and for your experience. Our records indicate the item has now been shipped and delivered. We have updated our process so that client's are notified via email when an item is not in stock or going on backorder within 24-48 hours. We appreciate your patience and understanding.

Response from Wigs.com – The Wig Experts™Jun 27, 2018

We apologize for any lack of communication. We emailed you to the email address we have on file in regards to the item being out of stock and on backorder. Please feel free to contact our client care representatives at 1-800-581-2001 so that we can assist you with possibly finding another color, style, and/or providing an eta. We appreciate your understanding and feedback.

Response from Wigs.com – The Wig Experts™Jun 27, 2018

We are sorry to hear about your experience. Unfortunately, we can't accept back items that have been altered as was put in your email that you had altered. This is because the manufacturer won't accept the item back. We would be happy to look at other options for you like possibly a discount on a new order if you would like to contact our client care team at 1-800-581-2001 Monday-Friday 8am-6:30pm CST.