Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Jul 30, 2018

We are sorry for your experience. Our records indicate the order was placed on 07/13 and we notified you on 07/19 that the color chosen was not in stock. We then received a color change request on 07/20, which does take between 1-3 business days. On 07/27 we received a request to cancel the order, which we completed and refunded you on 07/27. We would be happy to assist you in finding something similar that is in stock or another color. We do apologize the item chosen was not available.

Response from Wigs.com – The Wig Experts™Jul 25, 2018

We apologize that the item you ordered is out of stock. Our records indicate you ordered on 07/10 and we notified you on 7/11 about the item being out of stock and other color options. If you would like to call our client care representatives as we don't have a number on file for you we would be happy to assist in resolving this issue. We appreciate your feedback.

Response from Wigs.com – The Wig Experts™Jul 24, 2018

We are sorry to hear that the pieces ordered didn't work out. We do offer the option to return to get another color and have color specialists on hand to help. We appreciate you letting us know about the shampoo & conditioner you received. The client did receive their order we apologize for that confusion and inconvenience.

Response from Wigs.com – The Wig Experts™Jul 23, 2018

We are sorry to hear that you haven't been able to find a piece that would work for you. We have waived the handling fee on the last item you returned and it will be refunded back to you. We have client care representatives that are excellent at style and color assistance at 1-800-581-2001 that would be happy to assist if you decide to give it another try. We appreciate your feedback.

Response from Wigs.com – The Wig Experts™Jul 23, 2018

We are very sorry that your wig cap liner was not shipped and that there was a delay in getting it. Our records indicate it has now been shipped and scheduled for delivery on 07/25. If there is anything else we can help you with in the future please let us know. We appreciate your feedback.

Response from Wigs.com – The Wig Experts™Jul 19, 2018

We are sorry to hear that. Our records indicate one of our client care representatives assisted you with this matter. If you feel your issue hasn't been resolved please feel free to contact us. We appreciate your feedback and will update you once we have received the item back into our fulfillment center.

Response from Wigs.com – The Wig Experts™Jul 19, 2018

We are sorry to hear that you haven't been able to get in contact with us. Our records indicate we received an email from you and responded back on 07/09/18 to the email address we have on file. The Hayden you ordered unfortunately is on backorder, however we do have other color options. Please feel free to contact us at 1-800-581-2001 and we will be happy to provide you with other color options and to assist. We appreciate your feedback.

Response from Wigs.com – The Wig Experts™Jul 17, 2018

We apologize for your experience with the order you placed. Our records indicate the order was placed 07/02 in the evening and we notified you on 07/06 about the backorder. We are trying to speed up this notification time and most of our manufacturers we are able to let client's know right then when placing an order or within 24-48 hours. However, with this one there is a bit more time for notification. We will cancel the order and process the refund. You will receive an email confirming the cancellation. We appreciate your patience and understanding.