Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Aug 9, 2018

We apologize that you weren't satisfied with the piece you received. Our records indicate we did receive the item back into our fulfillment center and processed your refund as of 08/01/18. It can sometimes take between 3-9 business days to see the refund reflected in your account based on your banking/cc institution. If you still don't see the refund after that allotment of time please feel free to contact our client care department and we will be happy to assist. We appreciate your feedback and hope that you allow us to assist you in the future.

Response from Wigs.com – The Wig Experts™Aug 1, 2018

We are very sorry to hear that has been your experience. We do try to keep stock on all items, however some items in certain colors are very popular. Therefore, the manufacturer has to produce more (which takes time). We looked into your order history and found only this most recent order to have had that happen with. We are more than happy to check stock for you when placing an order and if its not available make a recommendation for something similar or a color similar. We are sorry to have lost you as a client, but we do appreciate your feedback.

Response from Wigs.com – The Wig Experts™Aug 1, 2018

We are sorry for the delay with your order. We emailed you on 07/10 about the item being out of stock. We verified with the manufacturer today and it is estimated to be in and available for shipment in the next 4-6 weeks (possibly sooner). We appreciate your patience with this matter.

Response from Wigs.com – The Wig Experts™Jul 31, 2018

We are sorry to hear that you weren't satisfied with either piece you received. We did inspect both returns and didn't find any defects. Our records indicate you have been refunded less the handling fee and shipping. We can't refund the shipping as both were shipped and that cost went to the shipper (UPS). We would be happy to assist you in finding something else that might work better for you. Anytime you return you can avoid the handling fee by returning for store credit. We appreciate your feedback and hope you allow us to serve you in the future.

Response from Wigs.com – The Wig Experts™Jul 31, 2018

We are sorry that the clip on the piece you received was broken. We have received the return back and are currently processing your store credit. Would you like a new one sent out or you have already purchased?

Response from Wigs.com – The Wig Experts™Jul 30, 2018

We are very sorry for your experience as that is not how we would have wanted your ordering process with us to go. We have removed that color from the item so it doesn't show as an option any longer. If you are still needing something we would love the opportunity to make this right. Our client care manager also tried to reach out to you, however the number on file didn't allow the call to go through. If you still need something please feel free to contact us and we will try to make this right. We appreciate your feedback.