Robin S.
I am not happy
I am actually not very happy. This was my first wig purchase. I received the wig and it did not look like the picture. I took it to my stylist for help and she informed me the wig had been altered. I returned the wig (as defective). It cost me $7.20 for postage plus the cost of the wig I paid $46.62. I was refunded $26.47. I am now out $20.15 and NO wig.
Response from Wigs.com – The Wig Experts™Sep 28, 2018
We are very sorry to hear you were unhappy with the piece and experience. Our records indicate we received the piece back and inspected, and no defects were found. You paid $39.42 total, which included the shipping charge of $7.95. We apologize, but once we ship that cost goes to the shipper (UPS). As stated on our return policy, you have the option to return for store credit and get something else and there would be no handling fee. However, you chose refund and there is a handling fee for refunds (yours was $5.00). We hope you allow us to assist you with finding something else. One of our wig experts would be happy to assist you. We appreciate your feedback.