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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Gina B.
I have not received my wigs😖
Response from Wigs.com – The Wig Experts™Dec 21, 2018
We are very sorry that the item you chose has been discontinued. Our records indicate the order has been cancelled and the transaction voided. We also have noted to honor the discount you received on a new order. We appreciate your understanding and feedback.
Elizabeth W.
Totally wrong color. I got a platinum and wanted a light brown. Tried it on to see if I liked the style and snipped the tag. Then I realized I couldn’t send it back after snipping the tag. So I am keeping it for Halloween next year 😔.
Response from Wigs.com – The Wig Experts™Dec 17, 2018
We are sorry to hear the color didn't work out for you. Can you let us know which tag you removed? The hang tag or tag sewn into the inside of the cap? We may be able to assist in resolving this issue with further information. Please feel free to contact our client care representatives at 1-800-581-2001 Monday-Friday 8am-6:30pm CST. We appreciate your feedback and hope we can help in resolving this issue.
Barbara B.
My products arrived quickly and were of high quality, as I expected. Unfortunately, the products were not suitable for me so I have returned them. I will definitely order from this company again in the near future.
Response from Wigs.com – The Wig Experts™Dec 17, 2018
We are sorry to hear the piece you received didn't work out. We would be happy to have a wig expert reach out to try and assist you. We can help you in finding something that may work better, whether it be a different style or color. We appreciate your feedback and hope we can help in resolving this issue.
Ann Marie F.
I love this wig!!! It really was true to what the picture looks like. I’ve gotten a lot of compliments on it!
Response from Wigs.com – The Wig Experts™Dec 13, 2018
We are so happy to hear that you love the piece you got. Is there something we could have done different? We noticed you only gave 1 star. We appreciate your feedback.
Starr M.
Hard to rate a product that I haven't received yet.
Response from Wigs.com – The Wig Experts™Dec 10, 2018
We do apologize that the item you chose is out of stock. Our records indicate we emailed you in regards to that on 11/23 to notify you. We would be happy to assist you in finding/choosing another color that may be in stock or a similar style. If you would prefer to leave the order as is we will notify you once the item is available again and ready for shipment. We appreciate your patience and feedback.
Susan F V.
I had a return that was not fully refunded even though it met the terms of full refund Plus shipping reimbursement for defective product. This vendor did not consider the product defective even though the style and weave of the topper look like a vagina with the appropriate bald spot. Their opinion of style is what is defective.
Response from Wigs.com – The Wig Experts™Nov 28, 2018
We apologize that you were unhappy with your experience. We strive to provide excellent customer service and experience. Our records indicate we thoroughly inspected the piece and found no defects. We did refund you less the shipping charge and handling fee, since we do offer the option of avoiding the handling fee by placing a new order or selecting store credit. We would have happily refunded you for shipping had the piece been deemed defective. We do appreciate your feedback.
Unsatisfied
I purchased a wig and rather than letting me know it wasn't in stock when I purchased it, I get an email 2 days later letting me know that I won't receive the wig I ordered for over 6 months. This is totally unacceptable, the website should have stated it was out of stock.
Response from Wigs.com – The Wig Experts™Nov 21, 2018
We do apologize for your experience and that the item you ordered wasn't available. Popular items in popular colors do tend to go on backorder with the manufacturer. We are working on speeding up our backorder notification process so that clients are notified sooner. We would be happy to assist you in finding a similar color in the same style or another style similar. If you don't wish to wait until Mid April (possibly sooner) when the Amanda in 33RH29 is expected in we can also cancel the order for you. We appreciate your patience and feedback.
Anonymous in Washington S.
You sent the wrong wig! It is not the wig I ordered. I already own Center Stage Lace Front Hand Tied (SS12/22), and this is not it! Since you deduct a return fee AND I need to pay for return shipping on your mistake, I will not do business with your company again. I have been undergoing cancer treatment and was not able to return it before now, but I will be shipping it back on Monday. I also would not recommend that anyone do business with your company.
Response from Wigs.com – The Wig Experts™Nov 19, 2018
We are sorry to hear that you may have received the wrong item. One of our client care representatives/wig experts will be contacting you today to get further information. If we did send you the incorrect item, we of course would not expect you to ship it back or pay or have any handling fees taken out. We apologize for this experience and appreciate your feedback.
