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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Sharon R.
Too long, too thick
Response from Wigs.com – The Wig Experts™Jul 22, 2025
Dear Sharon we are sorry to hear your purchase did not work out for you for this reason we would like to offer you the opportunity to book a free virtual consultation with one of our experts via zoom. I have provided the link below for your connivence. https://www.wigs.com/pages/virtual-consultation
E C.
Looked great out of the box, but when I put it on it just looked like I’m wearing a wig. I’m going to try to have it trimmed down some and see if that helps
Response from Wigs.com – The Wig Experts™Jul 17, 2025
E Confer, We appreciate your feedback. We're sorry the density wasn't quite right. Hopefully, trimming it will help, and you'll be able to enjoy the item.
Jackie
It's hit or miss. Had a great wig that worked out. Had 2 I had to return because it didn't match the color description. That said, returning was easy even though I had to pay for the return.
Response from Wigs.com – The Wig Experts™Jun 30, 2025
Hi Jackie, Thank you for your feedback. We're sorry to hear the colors weren’t a good match this time. To assist you in finding a better match in the future, we’d be happy to offer you a free virtual consultation with one of our wig experts. Below, I’ve provided the booking link for your convenience: https://www.wigs.com/pages/virtual-consultation We hope to help you find the perfect style and shade!
Portia J.
Service is good. Quality of hair topper is steadily getting worse. Hair falls out and frays.
Response from Wigs.com – The Wig Experts™Jun 19, 2025
Portia Johnson, We appreciate your feedback. We're sorry the topper's quality isn't meeting expectations, and hair is shedding and fraying. We'll investigate this issue and have a customer service rep be in touch with you with in 24 hours. Thank you for taking the time to provide us with this review.
Anne-Marie C.
I do not like the wig.
Response from Wigs.com – The Wig Experts™Jun 19, 2025
Dear Anne we are so sorry to hear your purchase did not work out for we would love to assist you in finding a better match for this reason we would like to offer you the opportunity to book a free virtual consultation with one of out wig experts via zoom below I have provided the booking link for your connivence. https://www.wigs.com/pages/virtual-consultation
Delores D.
This is my third wig I have ordered. It is the same wig I always order but the length of the hair is longer then usual and style not the same as before. The red color and shading s beautiful
Response from Wigs.com – The Wig Experts™Jun 12, 2025
Hi Delores, It was a pleasure speaking with you today! We’re glad we were able to clear everything up and identify that the style you recently received was different from the one you had ordered before. Your new order for the correct style is currently being processed, and we appreciate your patience and continued trust in us. We’re grateful to have you as a valued client!
Jennifer W.
I have ordered several wigs from Wigs.com and have had several exchanges for styles/colors that better suited me. But, this Coco was a BIG disappointment!! Bangs were too long for my liking; I know I can usually trim them by on this Coco they were sticking straight out and some straight up! No way to work around that. Sent back. 😟
Response from Wigs.com – The Wig Experts™Jun 11, 2025
Hi Jennifer, It was a pleasure speaking with you today. We're sorry to hear that the Coco wig had issues with the bangs sticking up, and we completely understand your decision to return it. Once we receive the item, we'll promptly process your refund. We truly appreciate your patience and hope to have the opportunity to assist you again soon in finding a style and color that feels just right for you.
Debra M.
Clip is nice color but seems like curls are not right. Clip is not made of quality material.
Response from Wigs.com – The Wig Experts™Jun 11, 2025
Hi Debra, We appreciate your feedback. We're sorry the clip's curls and material didn't meet your expectations. Our experts would be happy to assist you in finding something else.
