Wigs.com – The Wig Experts™Reviews of wigs.com

Because many orders are out of stock.And on the site it suppose to show out of stock,

They charged my credit card for a wig that was back ordered for 2 months. When I called to complain they said it was just their policy to charge in advance.

I ordered snap in bangs. Received a hair piece. Ugh! $5.00 restocking fee and return postage. Shouldn't be paying either. Waiting to receive refund.

After completing my order successfully, I received an email a day later that my order would be cancelled in 48 hours since my billing and shipping information were not the same. I was given 48 hours to respond. The same day, I received an email stating my order had been cancelled. I have ordered at least six wigs previously without a problem, so why now? I appreciate the caution taken to protect my financial information, but I wasn't even given the 48 hours to respond. I will find another source for my needs, and will never order from, nor recommend, this company again.

I ordered something very expensive online then got an email 3 weeks later saying it was on back order for 8 months in the future. Who the hell does this. Obviously I don’t want to wait til July for something I ordered in December of the previous year. So upset!!!!

This company is scamming consumers. They are based in China. They claim they have "fast shipping and easy return". When you select the product from the images on their site, they write you back and say that "it's being manufactured." After waiting two weeks I contacted them and they replied "it's ready." What I received looked nothing like the wig in the photo and they refused to refund my money. See photos of what I ordered and what they shipped. They're basically thieves.

The wig that I purchased was not the wig that I received.

This is in response to the response that I received from wigs.com concerning a recent review. I am accused of returning a used wig to them that had product on it which is an absolute lie. They are searching for excuses to not replace a defective wig that I received in USED condition without any packaging in the box. The reason the wig was returned to them looking like a used wig is because that is the way I received it!!!! I cannot return something to them in new condition when I didn't receive it that way!!! I have been trying to tell them that over and over again. Why would I wear a wig, put product on it, and return it to them for another one when I own 4 other wigs just like it??? That makes absolutely no sense!!! The only reason I ordered another Lizzy wig was because it's my favorite wig and I was taking advantage of the Black Friday sale. I contacted them by telephone immediately after I received the wig and told them that the wig had been used! I was advised to take pictures and send to them by email which I did. I followed their instructions and the wig was immediately returned to them. I didn't even put the wig on my head because I was grossed out that they sent me a used wig that had bobby pins sticking out all over it! I have pictures of the inside and outside of that wig and it DOES NOT have product on it!!! The reason I suspected it was used and defective was because the crown was sticking straight up and wouldn't lay down and there were bobby pins sticking out of it where someone (not me) had it bobby pinned to their head!!! Their customer service is horrible! They are calling me a liar which I do not appreciate and I would think that they would be more accommodating to a customer who has purchased 7 other wigs from them!!! It appears by reading other reviews that I am not the only customer that they have done this to. They advertise that their wigs are returnable yet when you try to return one to them, they come up with some excuse as to why they don't want to accommodate you. I didn't want my money back, I just wanted a NEW wig since that is what I bought and paid for .... a new wig .... not one that was used and defective!!! They offered to return the wig back to me at my expense, but why on earth would I want them to return the same defective, used wig that I had returned to them and pay postage on it three times? What a way to run a business. They are losing two customers (my sister buys wigs from them too) over a wig that probably only cost them $20.00. The wig that I received was not the same quality as my other 4 Lizzy wigs. This wig looked like a cheap wig that came from China. Again, buyer beware!