Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Mar 4, 2019

We are very sorry to hear that you are unhappy with your experience. Our records indicate you paid $14.95 for air shipping, which is a quicker shipping option. The order was received within 3 business days from when purchased, and unfortunately those monies are paid to the courier (therefore not refunded). We would be happy to have a representative assist you in finding hairpieces that may work better for you. If you decide to do so we would be happy to apply the $10.00 in handling fees as store credit. We appreciate your feedback and hope that you allow us to assist you in the future.

Response from Wigs.com – The Wig Experts™Feb 28, 2019

We are very sorry to hear of your experience. Our records don't indicate any issues or concerns with your orders. Can you please let us know of your concerns so that we may assist and try to help resolve. We appreciate your feedback.

Response from Wigs.com – The Wig Experts™Feb 22, 2019

We are sorry to hear you did not receive your order. Our records indicate it shipped on 02/04 and was delivered on 02/07. We will have a representative reach out to you today in regards to this. We appreciate your feedback.

Response from Wigs.com – The Wig Experts™Feb 7, 2019

We are very sorry to hear that you are unhappy with the Simmer. Please feel free to return it (as long as in the original condition and postmarked within 30 days receipt of the item). You have the option to return for store credit or for a refund. We would be happy to honor the same discount on a new order if you would like to purchase something else. We appreciate your feedback and hope you allow us to assist you in future.

Response from Wigs.com – The Wig Experts™Jan 31, 2019

We are sorry to hear you were unhappy with your experience. You did receive 15% off of the item making it $7.23. We do offer free shipping on orders over $50.00. We would be happy to have a wig expert/ client care representative give you a call to assist in finding something you might like better or you feel is more with it. We appreciate your feedback and hope you allow us to make your experience better.

Response from Wigs.com – The Wig Experts™Jan 22, 2019

We are very sorry to hear that you were unhappy with the piece you received. We do offer you the option to return it for refund or store credit (as long as in original condition and postmarked within 30 days receipt of item). We would be happy to have a wig expert assist you in finding something else you might like better. Feel free to contact us at 1-800-581-2001 or we would be happy to contact you provided a phone number. We appreciate your feedback.

Response from Wigs.com – The Wig Experts™Jan 18, 2019

We are very sorry for your experience. Our records indicate client care reps have assisted you and began a trace investigation with UPS. Unfortunately, this is the process when a package can not be located by them. We will send you a replacement or refund once that investigation process is complete. We understand your frustration and appreciate your patience and understanding during this process.

Response from Wigs.com – The Wig Experts™Jan 14, 2019

We apologize for the inconvenience and for your experience. We will have a client care representative reach out to you today to try and help resolve this issue. We appreciate your patience and feedback.